National CX & AI Accounts Manager - Remote

Avaya; United States; Remote; USD 110,000 - 170,000; Full time

Job summary

Avaya is seeking a National Account Manager to bridge legacy infrastructure with AI-driven CX initiatives. You will lead sales through channel partners, guiding large financial institutions through modern migration strategies while protecting core voice business.

The role demands executive presence, strategic transformation experience, and a track record of hitting sales targets across global accounts. Travel as needed, with a virtual home-office setup.

Qualifications

• 8+ years of CCaaS/CX/UCaaS sales experience with channel partners preferred.
• Proven history managing legacy-to-cloud migrations.
• Exceptional communication, presentation, and whiteboarding skills.
• Hit and exceed sales targets and grow global accounts.
• Willingness to travel as required.

Responsibilities

• Own the narrative to drive sales with channel partners.
• Protect core voice business while expanding into AI, Cloud and Orchestration.
• Act as the primary business consultant to customer C-suite executives.
• Lead high-stakes discussions on TCO, ROI and migrations.
• Develop transition strategies for migrating from legacy environments.
• Design CCaaS solutions across voice and digital channels.

Skills

Sales expertise

CCaaS sales

Channel partner sales

Executive presence

Strategic transformation

Travel flexibility

Education

Bachelor degree or equivalent

Master degree preferred

Job description

Avaya is seeking a National Account Manager to bridge legacy infrastructure with AI-driven CX initiatives. You will lead sales through channel partners, guiding large financial institutions through modern migration strategies while protecting core voice business.

The role demands executive presence, strategic transformation experience, and a track record of hitting sales targets across global accounts. Travel as needed, with a virtual home-office setup.