SLED CX Account Manager | TOLA

Avaya; Clifton (TX); Remote; USD 120,000 - 180,000; Full time

Job summary

Avaya is seeking a strategic SLED Named Account Executive to drive adoption of CCaaS, AI, and orchestration solutions across large government and education sectors. You will translate complex cloud CX capabilities into multi-million dollar business outcomes for enterprise clients.

You will act as a strategic business advisor and sales leader, developing commercial strategies for customers migrating from legacy environments. Remote work in the TOLA region is supported with travel as needed.

Qualifications

• 8+ years of SLED sales experience with a focus on CCaaS/UCaaS/CX environments.
• Proven history of meeting and exceeding sales targets.
• Strong ability to build executive-level business cases and roadmaps.

Responsibilities

• Trusted Executive Advisor: engage with customer executives on TCO, ROI, platform scalability and the modern cloud CX roadmap.
• Lead high-level business strategy and design for CCaaS/Omnichannel solutions with a focus on enterprise outcomes.
• Drive compelling product demos and PoCs, showing integrations with CRM, WFO, ERP and other core systems.

Skills

SLED sales

CCaaS/UCaaS/CX

Executive engagement

Education

Bachelor degree

Job description

Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.

Drive the Future of AI-Powered Customer Experience (CX)

Avaya is leading a massive shift in the global enterprise CX landscape with a unified, AI-driven, and open cloud architecture. We're looking for a highly accomplished and strategically-minded SLED Named Account Executive to be a primary driver in accelerating the adoption of our portfolio—focused on cutting-edge solutions: CCaaS (Contact Center as a Service), Omnichannel, AI/ML, Intelligent Orchestration, and Business Application Integration.

This is a dynamic role for a visionary who excels at building a compelling narrative and translating complex, multi-modal cloud capabilities into quantifiable, multi-million dollar business outcomes for our enterprise clients. If you thrive on demonstrating market expertise and driving the adoption of modern, open, and cloud-based CX solutions, this is your next career move.

You will be a strategic business advisor and sales leader with focus on our strategic CCaaS, AI, and Orchestration portfolio and developing successful commercial and transition strategies for customers migrating from legacy environments.

• Trusted Executive Advisor: Act as the trusted business and sales advisor to customer executives, leading strategic discussions focused on total cost of ownership (TCO), return on investment (ROI), platform scalability, and the strategic road map for modern cloud CX solutions.
• Solution Strategy and Business Design (CCaaS/Omnichannel): Lead high-level business discovery to define the strategy and commercial justification for complex, large-scale CCaaS solutions. Focus on creating seamless, integrated customer journey outcomes across voice and digital channels (chat, email, social, messaging).
• Demonstration and Value Realization: participate in the delivery of compelling, high-impact product demonstrations and Proof of Concepts (PoCs) that clearly illustrate the compelling business value of our platforms, showcasing integrations with core business applications (CRM, WFO, ERP).

Experience: 8+ years of successful SLED sales experience with a strong preference for expertise in CCaaS/UCaaS/CX.

A demonstrated history of hitting and exceeding sales targets

Travel: Travel as required to achieve monthly, quarterly and annual sales plans.

Location: the position is remote and can be worked from any major city within TOLA with good airport access

#Bachelor degree or equivalent experience

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Federal Contractor.

All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic.

In general, positions at Avaya require the ability to communicate and use office technology effectively.