National CX Account Manager - AI & CCaaS (APAC)

Avaya; United States; Remote; USD 36,000 - 71,000; Full time

Benefits offered by this job

Remote work

Job summary

Avaya seeks a National Account Manager to lead APAC sales from a Thailand-based virtual home office. You will drive CCaaS/CX/UCaaS deals through channel partners, shaping executive-level engagements and migrations toward AI-enabled, cloud-first architectures.

You will evangelize autonomous AI agents, overlay modern cloud tech on existing voice cores, and manage large-scale CCaaS solution design for seamless customer journeys.

Qualifications

• 5+ years in CCaaS/CX/UCaaS sales, with a strong preference for channel-partner selling.
• Proven capability to manage complex legacy-to-cloud migrations and ‘Innovation without Disruption’ strategies.
• Executive presence with excellent communication, presentation, and whiteboarding skills.
• Track record of meeting/exceeding sales targets and growing global accounts.
• Willingness to travel as required to execute sales plans.
• Location: Virtual home office in Thailand.

Responsibilities

• Own the narrative to drive sales with customers and partners, protecting core voice while expanding into AI/cloud territories.
• Collaborate with channel partners to architect and close CCaaS/CX/UCaaS deals.
• Lead high-level business discussions on TCO/ROI and migrations with C-suite audiences.
• Evangelize Agentic AI and Autonomous AI agents at scale within client environments.
• Design solutions across voice and digital channels, integrating with core banking apps and CRM.

Skills

Channel partner sales

Sales strategy

Executive presence

CCaaS/CX/UCaaS sales

Travel readiness

Education

Bachelor degree

Master degree preferred

Job description

Avaya seeks a National Account Manager to lead APAC sales from a Thailand-based virtual home office. You will drive CCaaS/CX/UCaaS deals through channel partners, shaping executive-level engagements and migrations toward AI-enabled, cloud-first architectures.

You will evangelize autonomous AI agents, overlay modern cloud tech on existing voice cores, and manage large-scale CCaaS solution design for seamless customer journeys.