SLED CX Account Manager | TOLA

Avaya; Austin (TX); Remote; USD 120,000 - 180,000; Full time

Job summary

Avaya is seeking a highly accomplished SLED Named Account Executive to drive adoption of CCaaS, AI, and orchestration for top enterprise and government clients. This remote role can be worked from any major city within the TOLA region with strong airport access.

You will act as a trusted business advisor and sales leader, developing commercial strategies for migrating from legacy environments and delivering multi-million-dollar outcomes through modern cloud CX solutions.

Qualifications

• 8+ years of SLED sales experience with a track record of hitting targets.
• Proven expertise in CCaaS/UCaaS/CX and enterprise software.
• Experience selling to senior executives and managing multi-million-dollar deals.

Responsibilities

• Act as trusted executive advisor to customer C-suite, leading strategic discussions on TCO/ROI and roadmap.
• Lead strategy and business design for CCaaS/Omnichannel engagements, defining business cases and journey outcomes.
• Deliver compelling demos/PoCs and articulate business value with CRM/ERP integrations.
• Travel as required to achieve monthly, quarterly and annual plans.

Skills

SLED sales

CCaaS/UCaaS/CX

Executive engagement

Strategic selling

Education

Bachelor degree

Job description

Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections. The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.

Drive the Future of AI-Powered Customer Experience (CX)

Avaya

is leading a massive shift in the global enterprise CX landscape with a unified, AI-driven, and open cloud architecture.

We're looking for a highly accomplished and strategically‑minded SLED Named Account Executive to be a primary driver in accelerating the adoption of our portfolio—focused on cutting‑edge solutions: CCaaS (Contact Center as a Service), Omnichannel, AI/ML, Intelligent Orchestration, and Business Application Integration.

This is a dynamic role for a visionary who excels at building a compelling narrative and translating complex, multi‑modal cloud capabilities into quantifiable, multi‑million dollar business outcomes for our enterprise clients. If you thrive on demonstrating market expertise and driving the adoption of modern, open, and cloud‑based CX solutions, this is your next career move.

You will be a strategic business advisor and sales leader with focus on our strategic CCaaS, AI, and Orchestration portfolio and developing successful commercial and transition strategies for customers migrating from legacy environments.

Trusted Executive Advisor

Act as the trusted business and sales advisor to customer executives, leading strategic discussions focused on total cost of ownership (TCO), return on investment (ROI), platform scalability, and the strategic road map for modern cloud CX solutions.

Solution Strategy and Business Design (CCaaS/Omnichannel)

Lead high-level business discovery to define the strategy and commercial justification for complex, large-scale CCaaS solutions. Focus on creating seamless, integrated customer journey outcomes across voice and digital channels (chat, email, social, messaging).

Demonstration and Value Realization

Participate in the delivery of compelling, high-impact product demonstrations and Proof of Concepts (PoCs) that clearly illustrate the compelling business value of our platforms, showcasing integrations with core business applications (CRM, WFO, ERP).

Experience

• 8+ years of successful SLED sales experience with a strong preference for expertise in CCaaS/UCaaS/CX.
• A demonstrated history of hitting and exceeding sales targets.

Travel

• Travel as required to achieve monthly, quarterly and annual sales plans.

Location

The position is remote and can be worked from any major city within TOLA with good airport access.

Education

#Bachelor degree or equivalent experienceApplicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Federal Contractor.

All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively.