National Customer Service Representative

AI Fire; Arlington (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

AI Fire is seeking an entry-level National Customer Service Representative in Arlington, TX. You will handle front-line client requests, update portals, and coordinate work orders with technicians and site contacts.

Requires 0–2 years of related experience and a High School diploma; proficiency with Microsoft Office Suite is expected. This role emphasizes timely communication, organization, and problem solving in a fast-paced environment.

Qualifications

• 0–2 years of relevant experience.
• High School diploma or equivalent required.
• Microsoft Office Suite proficiency required.

Responsibilities

• Receipt and acknowledgement of client service requests.
• Schedule new and return trip work orders between technicians and site contacts.
• Update internal notes and third‑party portals on progress.
• Follow up on scheduled work orders to validate completion/status.
• Prepare and submit proposals on client portals.
• Identify and escalate issues between vendor and client with JR/AM.
• Manage customer NTE limits.
• Respond to client KPIs: initial response, time to complete, IVR utilization.

Skills

Communication skills

Professionalism

Sense of Urgency

Detail oriented

Task focus

Multitasking

Time management

Problem solving

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

National Customer Service Representative

This entry level client support role conducts administrative tasks throughout various stages of the life cycle of a work order. They provide frontline assurance that our clients requests are being received, updated, and completed in a satisfactory manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Receipt and acknowledgement of client service requests
• Scheduling new and return trip work orders between technicians and site contacts
• Updating internal notes and third-party portals on all progress
• Follow up on scheduled work orders to validate completion/status
• Prepare and submit proposals on client portals
• Identify and escalation issues between vendor and/or client in collaboration with JR and or AM.
• Manage customer NTE limits
• Manage response to client KPI’s, Initial response, time to complete, IVR utilization

SKILLS:

• Strong verbal and written communication skills
• Professionalism
• Sense of Urgency
• Detail oriented
• Production/Task focused
• Ability to Multitask
• Time Management skill
• Problem Solving

REQUIRED EXPERIENCE /QUALIFICATIONS:

Years of Experience 0-2 years related functional experience

Education High School Diploma or equivalent

Certification / Licenses N/A

Technical Skills N/A

Technology Microsoft Office Suite

TRAVEL:

This position may require approximately 0% travel

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.