National Customer Service Representative

Academy Fire; Arlington (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Academy Fire in Arlington, TX is seeking an entry-level National Customer Service Representative to handle client service requests, coordinate work orders between technicians and site contacts, and ensure timely progress.

You will update notes in portals, follow up on statuses, and support proposals while maintaining accuracy and professionalism. This role requires 0–2 years of related experience and a High School Diploma, with proficiency in Microsoft Office.

Qualifications

• 0–2 years related functional experience.
• High School Diploma or equivalent.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Receipt and acknowledgement of client service requests
• Scheduling new and return trip work orders between technicians and site contacts
• Updating internal notes and third-party portals on all progress
• Follow up on scheduled work orders to validate completion/status
• Prepare and submit proposals on client portals
• Identify and escalation issues between vendor and/or client in collaboration with JR and or AM.
• Manage customer NTE limits
• Manage response to client KPI’s, Initial response, time to complete, IVR utilization

Skills

Communication

Professionalism

Sense of Urgency

Detail Orientation

Multitasking

Time Management

Problem Solving

Education

HS Diploma

Tools

Microsoft Office Suite

Job description

National Customer Service Representative

This entry level client support role conducts administrative tasks throughout various stages of the life cycle of a work order. They provide frontline assurance that our clients requests are being received, updated, and completed in a satisfactory manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Receipt and acknowledgement of client service requests
• Scheduling new and return trip work orders between technicians and site contacts
• Updating internal notes and third-party portals on all progress
• Follow up on scheduled work orders to validate completion/status
• Prepare and submit proposals on client portals
• Identify and escalation issues between vendor and/or client in collaboration with JR and or AM.
• Manage customer NTE limits
• Manage response to client KPI’s, Initial response, time to complete, IVR utilization

SKILLS:

• Strong verbal and written communication skills
• Professionalism
• Sense of Urgency
• Detail oriented
• Production/Task focused
• Ability to Multitask
• Time Management skill
• Problem Solving

REQUIRED EXPERIENCE /QUALIFICATIONS:

Years of Experience 0-2 years related functional experience

Education High School Diploma or equivalent

Certification / Licenses N/A

Technical Skills N/A

Technology Microsoft Office Suite

TRAVEL:

This position may require approximately 0% travel

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.