Account Management - National Customer Service Representative

AI Fire; Long Beach (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

AI Fire in Long Beach, CA is seeking an Account Management - National Customer Service Representative. This entry-level role handles lifecycle tasks for client work orders, ensures requests are received, updated, and completed, and provides frontline support.

Ideal candidates have HS diploma, 0-2 years experience, strong communication, multitasking ability, and proficiency with Microsoft Office. Standard M-F schedule; on-site work with minimal travel; growth opportunities in account management.

Qualifications

• Strong verbal and written communication skills.
• Professionalism.
• Sense of Urgency.
• Detail oriented.
• Production/Task focused.
• Ability to Multitask.
• Time Management skill.
• Problem Solving.

Responsibilities

• Receipt and acknowledgement of client service requests
• Scheduling new and return trip work orders between technicians and site contacts
• Updating internal notes and third-party portals on all progress
• Follow up on scheduled work orders to validate completion/status
• Prepare and submit proposals on client portals
• Identify and escalate issues between vendor and/or client in collaboration with JR and or AM.
• Manage customer NTE limits
• Manage response to client KPI’s, Initial response, time to complete, IVR utilization

Skills

Strong verbal and written comms

Professionalism

Sense of Urgency

Detail oriented

Production/Task focused

Ability to Multitask

Time Management

Problem Solving

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Account Management - National Customer Service Representative

Reports To: Account Manager

Dept / Branch: Account Management

Regular Schedule: Standard M - F

Classifications: Full-time Exempt

JOB SUMMARY:

This entry level client support role conducts administrative tasks throughout various stages of the life cycle of a work order. They provide frontline assurance that our clients requests are being received, updated, and completed in a satisfactory manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Receipt and acknowledgement of client service requests
• Scheduling new and return trip work orders between technicians and site contacts
• Updating internal notes and third-party portals on all progress
• Follow up on scheduled work orders to validate completion/status
• Prepare and submit proposals on client portals
• Identify and escalate issues between vendor and/or client in collaboration with JR and or AM.
• Manage customer NTE limits
• Manage response to client KPI’s, Initial response, time to complete, IVR utilization

SKILLS:

• Strong verbal and written communication skills
• Professionalism
• Sense of Urgency
• Detail oriented
• Production/Task focused
• Ability to Multitask
• Time Management skill
• Problem Solving

REQUIRED EXPERIENCE /QUALIFICATIONS:

Years of Experience 0-2 years related functional experience

Education High School Diploma or equivalent

Certification / Licenses N/A

Technical Skills N/A

Technology Microsoft Office Suite

TRAVEL:

This position may require approximately 0% travel

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.