Customer Care Rep 1

OmniMax; Phoenix (AZ); On-site; USD 30,000 - 40,000; Full time

Job summary

OmniMax is seeking a customer service representative in Phoenix, Arizona, to respond to customer inquiries via phone, e-mail, or chat. The role involves resolving non-technical issues, analyzing service needs, and using a customer relationship application to document activities.

Ideal candidates should possess strong skills in customer interaction, support policies, and inquiry responses. High school education is required for this position.

Responsibilities

• Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution.
• Resolves routine and basic problems and communicates solutions or requested information to the customer.
• Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed.

Skills

Customer Interaction

Customer Support Policies, Standards and Procedures

Inquiry Research/Response

Product Support

Service Desk Management

Service Request Management Process

Customer Service Help Desk Software

Education

High School

Job description

Job Summary

Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution.

Essential Functions

• Resolves routine and basic problems and communicates solutions or requested information to the customer.
• Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed.
• Uses a customer relationship application or database to record activities and research product information.

Skills / Knowledge / Abilities

• Customer Interaction
• Customer Support Policies, Standards and Procedures
• Inquiry Research/Response
• Product Support
• Service Desk Management
• Service Request Management Process
• Customer Service Help Desk Software

Education and Experience

High School

Travel: None

Physical Requirements: None

Physical Requirements

While performing the duties of this job, the employee may be exposed to fumes or airborne particles, moving mechanical parts and vibration. The employee is occasionally exposed to a variety of extreme conditions at construction job sites. The noise level in the work environment and job sites can be loud.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee may frequently lift and/or move objects up to 10 pounds and occasionally lift and/or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.