National Customer Service Representative

Academy Fire; Village of Lynbrook (NY); On-site; USD 40,000 - 48,000; Full time

Job summary

Academy Fire is seeking an entry-level client support specialist to handle administrative steps in the work-order lifecycle, ensuring requests are received, tracked, and completed satisfactorily.

The role emphasizes strong communication, multitasking, and timely updates across portals and teams, with 0–2 years experience and a high school diploma required.

Qualifications

• Entry level client support role handling lifecycle tasks of work orders.
• 0-2 years related functional experience is preferred.
• Proficient in Microsoft Office Suite and client portals.

Responsibilities

• Receive and acknowledge client service requests.
• Schedule new and return trip work orders between technicians and site contacts.
• Update internal notes and third-party portals on progress.
• Follow up on scheduled work orders to confirm completion/status.

Skills

Communication

Professionalism

Sense of Urgency

Detail oriented

Production/Task focused

Multitasking

Time Management

Problem Solving

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

JOB SUMMARY:

This entry level client support role conducts administrative tasks throughout various stages of the life cycle of a work order. They provide frontline assurance that our clients requests are being received, updated, and completed in a satisfactory manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Receipt and acknowledgement of client service requests
• Scheduling new and return trip work orders between technicians and site contacts
• Updating internal notes and third-party portals on all progress
• Follow up on scheduled work orders to validate completion/status
• Prepare and submit proposals on client portals
• Identify and elevate issues between vendor and/or client in collaboration with JR and or AM.
• Manage customer NTE limits
• Manage response to client KPI's, Initial response, time to complete, IVR utilization

SKILLS:

• Strong verbal and written communication skills
• Professionalism
• Sense of Urgency
• Detail oriented
• Production/Task focused
• Ability to Multitask
• Time Management skill
• Problem Solving

REQUIRED EXPERIENCE /QUALIFICATIONS:

Years of Experience 0-2 years related functional experience

Education High School Diploma or equivalent

Certification / Licenses N/A

Technical Skills N/A

Technology Microsoft Office Suite

TRAVEL:

This position may require approximately 0% travel