National Accounts Specialist – Fire Protection & HVAC

S.A. Comunale Co.; Barberton (OH); On-site; USD 52,000 - 80,000; Full time

Job summary

S.A. Comunale is seeking a National Accounts Representative.

The primary function is to manage customer requests related to inspection and service of the fire protection systems, with the goal of growing National Accounts revenue while maintaining profitability and compliance. This role requires a fast-paced, customer-service oriented environment, coordinating inspections, servicing orders, and maintaining strong client relationships.

Qualifications

• High School Diploma or GED is required.
• 3+ years’ experience in a call center or customer service environment is required.
• Strong customer service skills and the ability and willingness to learn new systems and processes is required.
• Experience with Microsoft Office (Word, Excel, and PowerPoint) applications is required.

Responsibilities

• Schedule service and inspection of customer sites on demand and set frequencies.
• Perform follow up as necessary on outstanding work orders.
• Maintain subcontractor relations and negotiate rates as needed.
• Provide phone coverage for assigned account(s) as well as overflow.
• Maintain profitable margins on work orders.
• Be the primary customer service contact for assigned account(s).
• Cross-train to perform any job occupation as determined by the Company.

Skills

Customer service

Learning new systems

Communication

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

S.A. Comunale is seeking a National Accounts Representative.

The primary function is to manage customer requests related to inspection and service of the fire protection systems, with the goal of growing National Accounts revenue while maintaining profitability and compliance. This role requires a fast-paced, customer-service oriented environment, coordinating inspections, servicing orders, and maintaining strong client relationships.