National Accounts Field Technician - Mercury Access Control

Kastle Systems; Plymouth (MI); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

401(k) with Company Match

Healthcare Coverage: Medical, Dental,

Employee Assistance Program (EAP)

Paid Time Off

Professional Development

Career Growth

Job summary

i2G Systems in the United States seeks a National Account Remote Field Operations Technician to lead installation oversight and commissioning for enterprise access control systems. Expect nationwide travel up to 75% and collaboration with PMs, site leads, and integration teams.

You will validate systems, maintain documentation, and drive improvements across multiple active projects while ensuring safety and quality standards are met.

Qualifications

• Strong understanding of electronic security and access control system installation.
• Extensive knowledge of Mercury-based access control platforms.
• Ability to manage multiple projects and priorities concurrently.
• Strong project coordination and field execution capabilities.
• Excellent communication and cross-functional collaboration skills.
• Ability to influence project outcomes without direct authority.
• Experience coordinating technicians, subcontractors, and trade partners.
• Strong understanding of construction environments and field operations.
• Ability to read and interpret construction drawings, specifications, and technical documents.
• Strong organizational, documentation, and time-management skills.
• Commitment to safety, quality, and customer satisfaction.
• Proficiency with Microsoft Outlook, Word, Excel, and related business applications.

Responsibilities

• Travel to project locations to support installation activities, head-end terminations, system startup, and commissioning efforts.
• Assist in validating system functionality and ensuring installations meet project specifications and customer requirements.
• Maintain accurate system documentation, test results, and project records.
• Partner with Engineering and Advanced Integration teams to support system deployment and commissioning activities.
• Assess site conditions, installation quality, project risks, and overall readiness.
• Monitor installation progress and verify compliance with project standards and best practices.
• Identify opportunities to improve efficiency, quality, and execution consistency across sites.
• Communicate field observations and emerging risks to project stakeholders to support proactive decision-making.
• Provide guidance and support to technicians, subcontractors, and trade partners during project execution.
• Ensure compliance with company standards, project specifications, and installation requirements.
• Promote alignment around project milestones, priorities, and execution expectations.
• Support Site Leads and subcontractors with field coordination and project delivery activities.
• Collaborate with Project Managers to communicate field conditions that may impact scope, schedule, or budget.
• Coordinate with general contractors, customers, and trade partners to support site access, logistics, and work planning.
• Support multiple active projects simultaneously while maintaining consistent communication and follow-through.
• Facilitate coordination between field teams, commissioning resources, and project stakeholders.
• Verify systems, documentation, and site conditions are prepared for commissioning and customer turnover.
• Support project closeout activities and final acceptance processes.
• Track recurring field observations and recommend opportunities for process improvement.
• Share best practices and lessons learned across projects to improve overall field execution.

Skills

Access control installation

Mercury-based platforms

Project coordination

Field execution

Communication

Documentation

Safety compliance

Technical problem solving

Travel readiness

Tools

Mercury-based access control

Job description

i2G Systems in the United States seeks a National Account Remote Field Operations Technician to lead installation oversight and commissioning for enterprise access control systems. Expect nationwide travel up to 75% and collaboration with PMs, site leads, and integration teams.

You will validate systems, maintain documentation, and drive improvements across multiple active projects while ensuring safety and quality standards are met.