National Accounts Field Ops Technician – Access Control

Kastle Systems; Plain City (OH); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401(k) with Company Match

Healthcare Coverage: Medical, Dental,

Employee Assistance Program (EAP)

Paid Time Off

Professional Development

Career Growth

Job summary

i2G Systems is seeking a National Account Remote Field Operations Technician to oversee installation, commissioning, and readiness of enterprise access control systems. This role requires leading field teams, coordinating with engineers and contractors, and ensuring on-time project delivery across multiple sites.

The ideal candidate will have 5–7 years in physical/electronic security, Mercury-based systems experience, and strong communication.

Qualifications

• 5 to 7 years of experience in physical and electronic security systems.

Responsibilities

• Travel to project locations to support installation activities, head-end terminations, system startup, and commissioning efforts.
• Assist in validating system functionality and ensuring installations meet project specifications and customer requirements.
• Maintain accurate system documentation, test results, and project records.
• Partner with Engineering and Advanced Integration teams to support system deployment and commissioning activities.
• Assess site conditions, installation quality, project risks, and overall readiness.
• Monitor installation progress and verify compliance with project standards and best practices.
• Identify opportunities to improve efficiency, quality, and execution consistency across sites.
• Communicate field observations and emerging risks to project stakeholders to support proactive decision-making.
• Provide guidance and support to technicians, subcontractors, and trade partners during project execution.
• Ensure compliance with company standards, project specifications, and installation requirements.
• Promote alignment around project milestones, priorities, and execution expectations.
• Support Site Leads and subcontractors with field coordination and project delivery activities.
• Collaborate with Project Managers to communicate field conditions that may impact scope, schedule, or budget.
• Coordinate with general contractors, customers, and trade partners to support site access, logistics, and work planning.
• Support multiple active projects simultaneously while maintaining consistent communication and follow-through.
• Facilitate coordination between field teams, commissioning resources, and project stakeholders.
• Verify systems, documentation, and site conditions are prepared for commissioning and customer turnover.
• Support project closeout activities and final acceptance processes.
• Track recurring field observations and recommend opportunities for process improvement.
• Share best practices and lessons learned across projects to improve overall field execution.

Skills

Security systems

Project coordination

Field execution

Communication

Cross-functional collaboration

Reading drawings

Safety adherence

Documentation

Time management

Tools

Mercury-based access control

Job description

i2G Systems is seeking a National Account Remote Field Operations Technician to oversee installation, commissioning, and readiness of enterprise access control systems. This role requires leading field teams, coordinating with engineers and contractors, and ensuring on-time project delivery across multiple sites.

The ideal candidate will have 5–7 years in physical/electronic security, Mercury-based systems experience, and strong communication.