National Accounts Field Technician – Access Control

Kastle Systems

Renton (WA)

On-site

USD 75,000 - 105,000

Full time

15 hours ago

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Benefits offered by this job

401(k) with Company Match

Healthcare Coverage: Medical, Dental,

Employee Assistance Program (EAP)

Paid Time Off

Annual development stipend

Company-paid certifications

Educational reimbursement for eligible

Career Growth: High-impact projects

Job summary

i2G Systems is seeking a National Account Remote Field Operations Technician to lead installation oversight, commissioning support, and operational readiness for enterprise access control systems on nationwide projects. travel up to 75% is expected as you coordinate with project managers, site leads, subcontractors, and integration teams to ensure quality and customer satisfaction.

The ideal candidate will have 5–7 years in physical/electronic security, hands-on Mercury-based access control

Qualifications

5–7 years of experience in physical and electronic security systems.
Working knowledge of enterprise access control systems.
Hands-on experience with Mercury-based access control platforms.
Thorough understanding of electronic security system components and installation practices.
Strong ability to support field execution and project delivery across multiple sites.
Strong verbal and written communication skills.
Experience with turnstile systems.
Ability to travel throughout the United States up to 75%.

Responsibilities

Travel to project locations to support installation activities, head-end terminations, system startup, and commissioning efforts.
Assist in validating system functionality and ensuring installations meet project specifications and customer requirements.
Maintain accurate system documentation, test results, and project records.
Partner with Engineering and Advanced Integration teams to support system deployment and commissioning activities.
Assess site conditions, installation quality, project risks, and overall readiness.
Monitor installation progress and verify compliance with project standards and best practices.
Identify opportunities to improve efficiency, quality, and execution consistency across sites.
Communicate field observations and emerging risks to project stakeholders to support proactive decision-making.
Provide guidance and support to technicians, subcontractors, and trade partners during project execution.
Ensure compliance with company standards, project specifications, and installation requirements.
Promote alignment around project milestones, priorities, and execution expectations.
Support Site Leads and subcontractors with field coordination and project delivery activities.
Collaborate with Project Managers to communicate field conditions that may impact scope, schedule, or budget.
Coordinate with general contractors, customers, and trade partners to support site access, logistics, and work planning.
Support multiple active projects simultaneously while maintaining consistent communication and follow-through.
Facilitate coordination between field teams, commissioning resources, and project stakeholders.
Verify systems, documentation, and site conditions are prepared for commissioning and customer turnover.
Support project closeout activities and final acceptance processes.
Track recurring field observations and recommend opportunities for process improvement.
Share best practices and lessons learned across projects to improve overall field execution.