National Accounts Customer Success Lead (Hybrid)

Core-Mark; Braintree (MA); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Vistar is seeking a Customer Success Representative to manage strategic brand partnerships through high-touch account management, onboarding, and white-glove service delivery at our Braintree, MA office.

The CSR acts as the primary contact for assigned customer and brand portfolios, coordinating with Sales, Operations, Inventory, Quality, IT, Finance and Logistics to ensure SLA compliance and profitable growth.

Qualifications

• Bachelor's degree preferred or equivalent experience.
• 5+ years of experience in account management, national accounts, customer success, or operations within e-commerce, logistics, food, or cold chain environments.
• Proven experience managing complex, high-volume, multi-channel accounts.
• Strong cross-functional leadership and problem-solving skills.
• Excellent communication, organization, and project management abilities.
• Proficiency with ERP/WMS systems, Excel, reporting tools, and e-commerce platforms.

Responsibilities

• Expand existing brand product lines, divisions, and customer programs.
• Support promotions, limited-time offerings, holiday programs, and special projects.
• Partner with Sales on brand introductions, pipeline planning, and referrals.
• Lead onboarding for new customers and brand expansions.
• Coordinate item setup, incoming inventory, reporting, and training.
• Ensure smooth go-live execution and ongoing SLA compliance.
• Serve as the primary point of contact for assigned customer and brand portfolios.
• Plan seasonal volume increases, special projects, and peak periods.
• Monitor expiring inventory, sales trends, and compliance risks.
• Forecast demand and proactively mitigate operational or inventory constraints.
• Scope, price, and execute complex customer initiatives and custom programs.
• Create project timelines, statements of work (SOWs), and operational workflows.
• Coordinate execution across Operations, Inventory, Quality, IT, Packaging, and Logistics teams.
• Manage inventory planning, cycle counts, adjustments, FEFO, and expiring product.
• Coordinate receiving activities, purchase orders (POs), ASNs, and inbound logistics.
• Resolve order issues, shipping exceptions, reships, and customer change requests.
• Monitor and support customer compliance requirements and service level agreements.
• Support quality reviews, recalls, and special handling requirements.
• Develop and distribute internal and external reporting for customers and operational teams.
• Lead recurring customer meetings and internal planning sessions.
• Maintain thorough documentation and account coverage plans.
• Partner cross-functionally to resolve issues, improve processes, and enhance customer satisfaction.
• Support front desk reception and office operations for the Braintree, MA facility.
• Serve as the first point of contact for visitors, vendors, employees, and callers.
• Answer and manage incoming calls for the main business line, including resolving inquiries, routing calls, taking messages, and providing order status updates.
• Managing mail and packages, coordinating check submissions, and handling office supplies.
• Process FedEx claims and related payment documentation.
• Assist with employee order inquiries and administrative support activities.

Skills

Account management

Cross-functional leadership

Communication

Project management

Problem solving

Customer service

Education

Bachelor's degree or equivalent experience

Tools

ERP/WMS systems

Excel

Reporting tools

E-commerce platforms

Job description

Vistar is seeking a Customer Success Representative to manage strategic brand partnerships through high-touch account management, onboarding, and white-glove service delivery at our Braintree, MA office.

The CSR acts as the primary contact for assigned customer and brand portfolios, coordinating with Sales, Operations, Inventory, Quality, IT, Finance and Logistics to ensure SLA compliance and profitable growth.