Onsite Customer Success Partner: Growth & Retention

OnLogic; South Burlington (VT); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Salary range $65,000–$80,000

401k Plan with 3% EmployerContribution

Annual Profit Share Bonus

Paid Maternity & Paternity Leave

Short & Long Term Disability

Personal development plan

Job summary

OnLogic is seeking a Customer Success professional to act as the proactive customer advocate for the core account base. The role emphasizes high-touch, relationship-driven care and driving long-term account growth.

You will be onsite at South Burlington, VT or Cary, NC, with relocation or commuting encouraged. A strong background in customer success, account management, and CRM tools is essential to deliver outstanding experiences.

Qualifications

• Bachelor s degree in Business Administration, Communications, Marketing or related field.
• At least 3 years of experience in Customer Success, Account Support, Account Management, or Sales Operations.
• Demonstrated advocate-first customer support and relationship-building track record.

Responsibilities

• Deliver world-class customer experiences by nurturing accounts and ensuring long-term satisfaction and retention.
• Leverage CRM tools, alerts, and automation to track reorder cycles and proactively engage high-potential accounts.
• Act as the primary customer advocate for post-sale support, quoting, and migration requests while ensuring a smooth journey.
• Resolve complex customer requests and escalations via HubSpot, representing the voice of the customer across Engineering, Supply Chain, and Operations.
• Identify growth opportunities and route qualified leads to Sales.

Skills

Customer success

Account management

Relationship building

Education

Bachelor27s degree in Business Administration/Communications/Marketing

Tools

HubSpot

Job description

OnLogic is seeking a Customer Success professional to act as the proactive customer advocate for the core account base. The role emphasizes high-touch, relationship-driven care and driving long-term account growth.

You will be onsite at South Burlington, VT or Cary, NC, with relocation or commuting encouraged. A strong background in customer success, account management, and CRM tools is essential to deliver outstanding experiences.