Senior CSM: FinOps & Cloud Cost Optimization Lead

Vantage; United States; Remote; USD 140,000 - 160,000; Full time

Benefits offered by this job

Equity

401(k) plan

Medical, dental, and vision benefits

Education stipends

Job summary

Vantage, a cloud cost transparency platform, is looking for a Customer Success Manager to own post-sale customer engagement, including onboarding, adoption, value reviews, and renewals. You will guide customers from onboarding to renewal and ensure ongoing value realization.

You will act as the voice of the customer inside Vantage, advocating for timely resolutions and feature requests. The role targets technically savvy customers and requires strong communication and empathy.

Qualifications

• 5+ years of customer-centric industry experience as a Customer Success or Technical Account Manager in B2B tech or SaaS.
• Strong communication with the ability to tailor messaging to CTOs, VPs of Engineering/Infrastructure, and DevOps.
• Experience with FinOps Cloud Cost Management solutions.
• Bias for action, comfortable with ambiguity and continuous development.
• Ability to manage a wide portfolio of accounts from SMB to enterprise with empathy.

Responsibilities

• Own and lead the complete lifecycle of post-sale customer engagement including onboarding, adoption, value reviews and renewal playbooks.
• Become a trusted advisor to customers to maximize the benefit of the Vantage solution.
• Be the voice of the customer within Vantage, advocating for resolutions and feature requests.
• Engage with stakeholders at all levels to support a multi-threaded, holistic engagement model.

Skills

Customer Success

Technical Account Management

Communication

Attention to detail

Emotional intelligence

Job description

Vantage, a cloud cost transparency platform, is looking for a Customer Success Manager to own post-sale customer engagement, including onboarding, adoption, value reviews, and renewals. You will guide customers from onboarding to renewal and ensure ongoing value realization.

You will act as the voice of the customer inside Vantage, advocating for timely resolutions and feature requests. The role targets technically savvy customers and requires strong communication and empathy.