National Accounts Customer Service Specialist

RJ Schinner Co., Inc.; Menomonee Falls (WI); In loco; USD 42.000 - 55.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental, Vision

Life and disability insurance

Paid time off and holidays

Employee discounts

Descrizione del lavoro

RJ Schinner Co., Inc. is seeking a Customer Service Representative for National Accounts to work in-office in Menomonee Falls, WI. You will answer product and delivery questions, process orders, and help stakeholders nationwide while maintaining high service levels.

The role emphasizes strong communication, order accuracy, and proactive issue resolution, with an emphasis on teamwork and cross-functional collaboration. Eligible for benefits and advancement opportunities.

Competenze

• ,1-3 years of effective customer support experience.
• Strong phone skills and active listening.

Mansioni

• Builds sustainable relationships of trust through open and interactive communication
• Meets call handling and order entry quotas
• Handles complaints, provide appropriate solutions and alternatives
• Keeps records and track the pricing for customers
• Communicates with Warehouse Managers on late, large and/or add on of orders
• Works closely with other Customer Service Reps to encourage a teamwork environment
• Expedites Reports (back orders/open orders)

Conoscenze

Phone skills

Active listening

Customer satisfaction

Time management

Detail oriented

Descrizione del lavoro

RJ Schinner Co., Inc. is seeking a Customer Service Representative for National Accounts to work in-office in Menomonee Falls, WI. You will answer product and delivery questions, process orders, and help stakeholders nationwide while maintaining high service levels.

The role emphasizes strong communication, order accuracy, and proactive issue resolution, with an emphasis on teamwork and cross-functional collaboration. Eligible for benefits and advancement opportunities.