Customer Service Associate I — Growth & Training

Rj Schinner Co; Menomonee Falls (WI); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Year-end bonus

Insurance

Paid time off

Job summary

R.J. Schinner Co., Inc. in Menomonee Falls, WI is seeking a Customer Service Representative I to handle product and delivery questions, process orders, and assist customers with information on other products.

The role requires 1–3 years of customer support experience, strong listening skills, attention to detail, and the ability to manage time effectively. Competitive hourly pay and benefits are offered.

Qualifications

• 1–3 years of effective customer support experience.
• Dynamic active listening skills.
• Able to prioritize and manage time efficiently.
• High level of attention to detail.

Responsibilities

• Builds sustainable relationships of trust through open and interactive communication.
• Meets call handling and order entry quotas.
• Handles complaints, provide appropriate solutions and alternatives.
• Keeps records and tracks pricing for customers.
• Communicates with Warehouse Managers on late, large and/or add on of orders.
• Works closely with other Customer Service Reps to encourage a teamwork environment.
• Expedites reports (back orders/open orders).

Skills

Active listening

Customer support

Time management

Detail oriented

Communication

Tools

Eclipse (AS400)

Solar (Windows)

Job description

R.J. Schinner Co., Inc. in Menomonee Falls, WI is seeking a Customer Service Representative I to handle product and delivery questions, process orders, and assist customers with information on other products.

The role requires 1–3 years of customer support experience, strong listening skills, attention to detail, and the ability to manage time effectively. Competitive hourly pay and benefits are offered.