Customer Service Rep I — Growth, Benefits & Training

RJ Schinner Co.; Menomonee Falls (WI); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Training opportunities

Employee pricing

Job summary

RJ Schinner Co., Inc. is seeking a Customer Service Representative I in Menomonee Falls, WI. The role handles product and delivery questions, processes orders, and tracks customer orders to resolve delivery issues.

Qualifications include 1–3 years in customer support, strong active listening, adaptability, time management, and high attention to detail. Employee benefits and advancement opportunities are provided.

Qualifications

• 1–3 years of effective customer support experience.
• Dynamic active listening skills.
• Proven ability to adapt and respond to different types of situations.
• High level of attention to detail.

Responsibilities

• Builds sustainable relationships of trust through open and interactive communication
• Meets call handling and order entry quotas
• Handles complaints, provide appropriate solutions and alternatives
• Keeps records and track the pricing for customers
• Communicates with Warehouse Managers on late, large and/or add on of orders
• Works closely with other Customer Service Reps to encourage a teamwork environment
• Expedites Reports (back orders/open orders)

Skills

Experience 1-3 years

Active listening

Adaptability

Time management

Detail oriented

Tools

Eclipse/AS400

Job description

RJ Schinner Co., Inc. is seeking a Customer Service Representative I in Menomonee Falls, WI. The role handles product and delivery questions, processes orders, and tracks customer orders to resolve delivery issues.

Qualifications include 1–3 years in customer support, strong active listening, adaptability, time management, and high attention to detail. Employee benefits and advancement opportunities are provided.