National Accounts CSR: Elevate Customer Experience

Rj Schinner Co; Menomonee Falls (WI); In loco; USD 40.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Base pay

Annual raise

Year-end bonus

Medical insurance

Dental insurance

Vision insurance

Paid time off

Holidays and leave

Advancement opportunities

Employee pricing

Descrizione del lavoro

RJ Schinner Co. is seeking a Customer Service Representative for National Accounts in Menomonee Falls, WI. This in-office, full-time role handles nationwide product and delivery inquiries, processes orders, and tracks customer orders while resolving delivery issues.

You will engage with stakeholders, build relationships, and provide information on other RJ Schinner products. The position offers growth opportunities and on-site training within a supportive team.

Competenze

• 1–3 years of customer support experience.
• Dynamic active listening skills.
• Empathetic and able to adapt to different situations.
• Strong time management and prioritization.
• High attention to detail.

Mansioni

• Builds sustainable relationships of trust through open and interactive communication.
• Meets call handling and order entry quotas.
• Handles complaints and provides solutions and alternatives.
• Keeps records and tracks pricing for customers.
• Communicates with Warehouse Managers on late or add-on orders.
• Works with teammates to maintain a teamwork environment.
• Expedites reports for back orders and open orders.

Conoscenze

Customer support experience

Active listening

Adaptability

Time management

Attention to detail

Descrizione del lavoro

RJ Schinner Co. is seeking a Customer Service Representative for National Accounts in Menomonee Falls, WI. This in-office, full-time role handles nationwide product and delivery inquiries, processes orders, and tracks customer orders while resolving delivery issues.

You will engage with stakeholders, build relationships, and provide information on other RJ Schinner products. The position offers growth opportunities and on-site training within a supportive team.