National Accounts CSR — Build Trusted Relationships

R.J. Schinner Company, Co., Inc.; Menomonee Falls (WI); In loco; USD 25.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Dental insurance

Vision insurance

Two weeks PTO

Year-end bonus opportunity

Training opportunities

Employee discounts

Descrizione del lavoro

R.J. Schinner Co., Inc. in Menomonee Falls, WI, is seeking a Customer Service Representative for National Accounts.

This in-office, full-time role supports customers by answering product and delivery questions, processing orders, and tracking status to ensure on-time fulfillment. You will join a team that values customer service, offers a competitive benefits package, ongoing training, and opportunities for advancement.

Competenze

• 1-3 years of effective customer support experience
• Dynamic active listening skills
• Solid ability to adapt and respond to different situations
• Proven ability to prioritize and manage time efficiently
• High level of attention to detail

Mansioni

• Builds sustainable relationships of trust through open and interactive communication
• Meets call handling and order entry quotas
• Handles complaints, provide appropriate solutions and alternatives
• Keeps records and track the pricing for customers
• Communicates with Warehouse Managers on late, large and/or add on of orders
• Works closely with other Customer Service Reps to encourage a teamwork environment
• Expedites reports (back orders/open orders)

Conoscenze

Customer support

Active listening

Time management

Attention to detail

Communication

Descrizione del lavoro

R.J. Schinner Co., Inc. in Menomonee Falls, WI, is seeking a Customer Service Representative for National Accounts.

This in-office, full-time role supports customers by answering product and delivery questions, processing orders, and tracking status to ensure on-time fulfillment. You will join a team that values customer service, offers a competitive benefits package, ongoing training, and opportunities for advancement.