Customer Service Rep. - National Accounts

RJ Schinner Co., Inc.; Menomonee Falls (WI); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life and disability insurance

Paid time off and holidays

Employee discounts

Job summary

RJ Schinner Co., Inc. is seeking a Customer Service Representative for National Accounts to work in-office in Menomonee Falls, WI. You will answer product and delivery questions, process orders, and help stakeholders nationwide while maintaining high service levels.

The role emphasizes strong communication, order accuracy, and proactive issue resolution, with an emphasis on teamwork and cross-functional collaboration. Eligible for benefits and advancement opportunities.

Qualifications

• ,1-3 years of effective customer support experience.
• Strong phone skills and active listening.

Responsibilities

• Builds sustainable relationships of trust through open and interactive communication
• Meets call handling and order entry quotas
• Handles complaints, provide appropriate solutions and alternatives
• Keeps records and track the pricing for customers
• Communicates with Warehouse Managers on late, large and/or add on of orders
• Works closely with other Customer Service Reps to encourage a teamwork environment
• Expedites Reports (back orders/open orders)

Skills

Phone skills

Active listening

Customer satisfaction

Time management

Detail oriented

Job description

We're RJ Schinner, a family-owned business that has been thriving for over 75 years. Our journey started back in 1951. Today, we're proud to have 21 distribution centers across the U.S. and a team of 600+ amazing people, all working together to keep distributors in 48 states stocked with the essentials - from paper goods and foodservice packaging to cleaning supplies.

Headquartered in Menomonee Falls, WI, we're proud to be recognized as one of Deloitte's Wisconsin 75 most successful private companies and recognized by BizTimes' Future 50 Program as one of the fastest-growing privately-owned companies in southeastern Wisconsin.

But what really matters? The people behind it all. When you join RJ Schinner, you're not just taking a job - you're becoming part of a team that values hard work, celebrates success, and believes in growing together.

Customer Service Representative - National Accounts Summary

In-Office Only | Full-time | Monday - Friday | 8:00am - 4:30pm

The National Accounts Customer Service Rep ensures customer satisfaction by answering product and delivery questions and suggesting information about other products for stakeholders on a nationwide basis. Processes orders, prepares correspondence, tracks customer orders, and works to resolve any delivery issues.

Customer Service Rep - Nat'l Accts Benefits

• Competitive base pay, Tier-based annual increase structure and year-end bonus opportunity
• Medical, Dental and Vision insurance, Employer paid life and short-term disability insurance
• Two weeks' paid time off your first year, paid holidays and paid leave program
• Internal advancement opportunity
• Up-to-date technology and operations equipment
• New-hire and on-going training opportunities
• Regular Employee Appreciation events
• Employee pricing program on RJ Schinner sold products
• off RJ Schinner Apparel, and much more!

Customer Service Rep. - Nat'l Accts Qualifications

• 1-3 years of effective customer support experience
• Strong phone skills
• Dynamic active listening skills
• Impassioned customer satisfaction focus
• Solid ability to effectively adapt and respond to different types of situations
• Proven ability to prioritize and manage time efficiently
• High level of attention to detail

Customer Service Rep - Nat'l Accts Duties

• Builds sustainable relationships of trust through open and interactive communication
• Meets call handling and order entry quotas
• Handles complaints, provide appropriate solutions and alternatives
• Keeps records and track the pricing for customers
• Communicates with Warehouse Managers on late, large and/or add on of orders
• Works closely with other Customer Service Reps to encourage a teamwork environment
• Expedites Reports (back orders/open orders)

Preferred Qualifications

• Customer support experience in a wholesale redistribution environment

Location

On-site | N89W14700 Patrita Drive | Menomonee Falls WI | 53058

www.rjschinner.com

R.J. Schinner Co., Inc. is proud to be an Equal Opportunity Employer. We hire and promote for all positions without regard to race, religion, color, national origin, gender, sexual orientation, gender identity and/or expression, disability, or veteran status. All terms and conditions of employment are administered on the basis of equality.