Client Relationship Manager III

CAI Cox Automotive Corp Svcs., LLC; Cherryville (NC); Hybrid; USD 67,000 - 101,000; Full time

Benefits offered by this job

Health insurance

7 paid holidays

Paid wellness time (up to 160 hours)

Bereavement leave

Parental leave

401(k)

Job summary

Cox Automotive in the United States is seeking a Client Relationship Manager III to serve as the primary contact for national clients, ensuring strong relationships and long-term retention. You will deliver high-touch, white-glove service with an operational focus, developing programs, SOPs, and best practices.

The role requires 6+ years in client relationship management and the ability to lead cross-functional initiatives.

Qualifications

• Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, Finance, Communications, or related field; 6+ years in client relationship/account management, national accounts or enterprise-level roles.
• 3+ years of managing complex client relationships and cross-functional initiatives; experience with fleet operations, transportation, or automotive services preferred.

Responsibilities

• Serve as the primary contact for national clients, ensuring strong relationships and long-term retention.
• Deliver high-touch, white-glove service with operational focus to meet and exceed client expectations.
• Develop and maintain client programs, SOPs, and operational best practices.
• Collaborate with internal teams to address client needs and coordinate cross-functional calls.
• Communicate status updates, service enhancements, and product improvements to clients.

Skills

Client relationship management

Cross-functional collaboration

Operations focus

Strong communication

Education

Bachelor’s degree in Business Administration / related field

Tools

CRM platforms

Excel

PowerPoint

Job description

Company Cox Automotive - USA Job Family Group Customer Care Group Job Profile Client Relationship Manager III Management Level Individual Contributor Flexible Work Option Hybrid - Ability to work remotely part of the week Travel % Yes, 5% of the time Work Shift Day Compensation Compensation includes a base salary in the range of $67,100.00 - $100,700.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Key Responsibilities

• Serve as the primary point of contact for assigned national clients, ensuring strong relationships, client satisfaction, and long-term retention.
• Deliver high-touch, white-glove service with a strong operational focus to consistently meet and exceed client expectations.
• Develop, implement, and maintain client programs, services, standard operating procedures (SOPs), and operational best practices.
• Act as a subject matter expert in operations, collaborating cross-functionally with internal teams to effectively address client needs.
• Lead client and cross-functional calls, providing clear communication, operational updates, and alignment on priorities.
• Proactively communicate operational status updates, service enhancements, and product improvements to clients.
• Coordinate and manage resolution of critical client issues, ensuring transparency and communication from issue discovery through remediation.
• Monitor customer satisfaction levels and identify service deficiencies, process gaps, and operational risks.
• Review existing processes and provide recommendations to improve efficiency, effectiveness, and overall client experience.
• Ensure adherence to established procedural controls, performance metrics, and reporting standards.

Education & Experience

Education & Experience Bachelor's degree in Business Administration, Supply Chain Management, Logistics, Finance, Communications, or a related field. Equivalent combination of education and experience may be considered. 6+ years of experience in client relationship management, account management, fleet operations, customer success, operations management, or a related field. 3+ years of experience managing complex client relationships, national accounts, or enterprise-level customers. Experience leading cross-functional initiatives and collaborating with multiple internal stakeholders to deliver operational and client-focused solutions. Experience analyzing operational and financial data to identify trends, mitigate risks, and drive business outcomes. Fleet management, transportation, automotive, logistics, or commercial services industry experience preferred.

Preferred Qualifications

• Experience supporting national or multi-location clients in a business-to-business (B2B) environment.
• Demonstrated success developing operational processes, SOPs, and service improvement initiatives.
• Strong proficiency with CRM platforms, reporting tools, and Microsoft Office Suite, particularly Excel and PowerPoint.
• Project management experience and the ability to manage multiple priorities in a fast-paced environment.

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox.

From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.

Equal Employment Opportunity

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. EOE, including disability/vets Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Application Deadline

Application Deadline: 09/08/2026