Client Relationship Manager III

Cox; Cherryville (NC); On-site; USD 67,000 - 101,000; Full time

Benefits offered by this job

Paid time off

Holiday pay

Wellness program

Bereavement leave

Job summary

Cox in United States is seeking a Client Relationship Manager III to optimize national fleet operations and drive client growth. You will lead high-touch service, maintain strong client partnerships, and work cross-functionally to deliver SOPs and best practices.

The role requires 6+ years in client relationships or related fields, 3+ years managing national accounts, and expertise in fleet operations. Base salary is generous with incentive potential, located in Cherryville, NC.

Qualifications

• Bachelor’s degree in related field or equivalent combination of education and experience.
• 6+ years in client relationship management, account management, fleet operations, or related field.
• 3+ years managing complex national accounts or enterprise clients.
• Experience leading cross-functional initiatives with internal stakeholders.
• Experience analyzing operational and financial data to drive outcomes.
• Fleet management/transportation or logistics industry experience preferred.

Responsibilities

• Serve as primary contact for national clients to ensure relationships, satisfaction, and long-term retention.
• Deliver high-touch service focusing on operational excellence to meet client expectations.
• Develop, implement, and maintain client programs, SOPs, and best practices.
• Act as SME in operations; collaborate with internal teams to address client needs.
• Lead client and cross-functional calls; communicate priorities and updates.
• Proactively share status updates, improvements, and product changes with clients.
• Coordinate resolution of critical issues with transparent communication.
• Monitor customer satisfaction, identify gaps and risks, and propose improvements.
• Review processes and provide recommendations to improve efficiency and client experience.
• Adhere to procedural controls, KPIs, and reporting standards.

Skills

Client relationships

Cross-functional collaboration

Data analysis

Business acumen

Fleet operations

Customer success

Operational excellence

Communication skills

Education

Bachelor’s degree

Tools

CRM platforms

Excel

PowerPoint

Job description

Job Description

The Client Relationship Manager III is a strategic, client-facing role responsible for optimizing commercial fleet operations for national clients. This position supports the department's core objective of driving client growth and retention through strong operational partnerships. Leveraging fleet industry expertise, leadership, data analysis, financial acumen, and technology, the Client Relationship Manager III ensures internal operations are aligned with client success while delivering a high-touch, white-glove service experience.

Key Responsibilities

• Serve as the primary point of contact for assigned national clients, ensuring strong relationships, client satisfaction, and long-term retention.
• Deliver high-touch, white-glove service with a strong operational focus to consistently meet and exceed client expectations.
• Develop, implement, and maintain client programs, services, standard operating procedures (SOPs), and operational best practices.
• Act as a subject matter expert in operations, collaborating cross-functionally with internal teams to effectively address client needs.
• Lead client and cross-functional calls, providing clear communication, operational updates, and alignment on priorities.
• Proactively communicate operational status updates, service enhancements, and product improvements to clients.
• Coordinate and manage resolution of critical client issues, ensuring transparency and communication from issue discovery through remediation.
• Monitor customer satisfaction levels and identify service deficiencies, process gaps, and operational risks.
• Review existing processes and provide recommendations to improve efficiency, effectiveness, and overall client experience.
• Ensure adherence to established procedural controls, performance metrics, and reporting standards.

Education & Experience

• Bachelor's degree in Business Administration, Supply Chain Management, Logistics, Finance, Communications, or a related field. Equivalent combination of education and experience may be considered.
• 6+ years of experience in client relationship management, account management, fleet operations, customer success, operations management, or a related field.
• 3+ years of experience managing complex client relationships, national accounts, or enterprise-level customers.
• Experience leading cross-functional initiatives and collaborating with multiple internal stakeholders to deliver operational and client-focused solutions.
• Experience analyzing operational and financial data to identify trends, mitigate risks, and drive business outcomes.
• Fleet management, transportation, automotive, logistics, or commercial services industry experience preferred.

Preferred Qualifications

• Experience supporting national or multi-location clients in a business-to-business (B2B) environment.
• Demonstrated success developing operational processes, SOPs, and service improvement initiatives.
• Strong proficiency with CRM platforms, reporting tools, and Microsoft Office Suite, particularly Excel and PowerPoint.
• Project management experience and the ability to manage multiple priorities in a fast-paced environment.

USD 67,100.00 - 100,700.00 per year

Compensation:

Compensation includes a base salary in the range of $67,100.00 - $100,700.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Benefits:

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

Application Deadline: 09/08/2026

EOE, including disability/vets