National Account Representative

Randstad USA; Irvine (CA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Prescription coverage

Dental insurance

Vision insurance

AD&D

Life insurance

Short-term disability

401K plan

Job summary

Randstad USA in Irvine, CA is seeking a National Accounts Representative to serve as the primary liaison between key clients and affiliate subcontractors. You will oversee client relationships, coordinate work order dispatching, track inspections, and manage billing workflows to ensure smooth operations.

The ideal candidate has strong communication, organizational skills, and experience in customer service. Education typically High School; 1 year plus related experience is preferred.

Qualifications

• Education & Experience: Associate’s degree (or equivalent) OR 6–12 months of related experience/training (or equivalent combination).
• Proficiency with database software (e.g., Microsoft Dynamics Great Plains), MS Office (Word, Excel, Outlook), and web browsers.
• Excellent written and verbal communication abilities. Strong problem-solving skills.
• Physical Demands: sit, type, handle paperwork, speak/listen, lift up to 25 lbs.

Responsibilities

• Customer & Vendor Support: Build positive relationships with client contacts and subcontractors. Communicate scope of work, handle daily inquiries, and provide follow-up via phone and email.
• Work Order & Dispatch Management: Receive and dispatch service work orders according to client expectations. Maintain accurate status notes, track schedule, completion, and close dates.
• Inspection Tracking: Request inspection purchase orders, dispatch inspection work, perform weekly status checks, and handle proposals for additional repairs.
• Billing & Pricing Oversight: Review exception and mark-up queues daily. Apply pricing based on Not to Exceed (NTE) limits, review documentation before invoicing, and resolve vendor invoice discrepancies.

Skills

Account Management

Follow-up

Telephone Etiquette

Basic Computer Skills

Basic Software Skills

Active Listening

Empathy

ERP

CRM

Call Center Support

Customer Service

Typing Skills

Education

High School

Tools

Microsoft Dynamics Great Plains

MS Office

Web Browsers

Job description

Role: National Accounts Representative

Location: Irvine, CA

Position Type: Full-time, Non-Exempt

Department: Operations

Are you an organized, detail-oriented professional with effective communication skills and a passion for customer service? We are hiring a National Accounts Representative to join our fast-paced Operations team in Irvine, CA!

About the Role

As a National Accounts Representative, you will act as the primary liaison between key clients and affiliate subcontractors. You will oversee customer relationships, coordinate work order dispatching, track client inspections, and manage billing workflows to ensure seamless operations.

Key Responsibilities

• Customer & Vendor Support: Build positive relationships with client contacts and subcontractors. Communicate scope of work, handle daily inquiries, and provide consistent follow-up via phone and email.
• Work Order & Dispatch Management: Receive and dispatch service work orders according to client expectations. Maintain accurate status notes in database systems, tracking schedule, completion, and close dates.
• Inspection Tracking: Request inspection purchase orders (POs), dispatch inspection work to affiliates, perform weekly status checks, and handle proposals for additional repairs.
• Billing & Pricing Oversight: Review exception and mark-up queues daily. Apply accurate pricing based on Not to Exceed (NTE) limits, review documentation for accuracy before invoicing, and resolve vendor invoice discrepancies.

Qualifications

• Education & Experience: Associate’s degree (or equivalent) OR 6–12 months of related experience/training (or equivalent combination).
• Software Skills: Proficiency with database software (e.g., Microsoft Dynamics Great Plains), MS Office (Word, Excel, Outlook), and web browsers.
• Communication & Problem Solving: Excellent written and verbal communication abilities. Sharp problem-solving skills with the ability to interpret technical instructions and business processes.
• Physical Demands: Ability to sit, type, handle paperwork, speak/listen regularly, and occasionally lift up to 25 lbs.

Why Join Us?

We offer a collaborative work environment with opportunities to grow your account management and operations career. Occasional overtime may be required.

salary: $22 - $25 per hour

shift: First

work hours: 8 AM - 5 PM

education: High School

Responsibilities

Job Responsibilities Summary

• Customer & Vendor Support: Serve as the primary contact for assigned clients and subcontractors, maintaining professional relationships via phone and email while handling inquiries and daily follow-ups.
• Work Order & Dispatch Management: Receive, process, and dispatch work orders according to client expectations; track status updates in database systems and ensure timely, accurate completion.
• Inspection Tracking: Manage client purchase orders, schedule affiliate inspections, perform weekly completion tracking, and ensure post-inspection reports and proposals are promptly submitted.
• Billing & Pricing Oversight: Review exception and mark-up queues daily, apply proper pricing within Not to Exceed (NTE) limits, verify paperwork accuracy, and resolve subcontractor invoice disputes.

Skills

• Account Management
• Follow-up
• Telephone Etiquette
• Basic Computer Skills
• Basic Software Skills
• Active Listening
• Empathy
• ERP
• CRM
• Call Center Support
• Customer Service
• Typing Skills

Qualifications

• Years of experience: 1 year
• Experience level: Experienced

Randstad

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc.

In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Experience

• Experienced
• 1 year

Education

• High School