Customer Account Representative

Ultimate Staffing Services; Haverhill (MA); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Comprehensive benefits package

High-visibility role supporting key客户?

Job summary

Ultimate Staffing Services is seeking a detail-oriented Customer Account Representative in the Merrimack Valley area. This onsite role supports multiple key customer accounts, coordinating with production and operations to ensure timely orders and updates. Strong Excel and ERP skills, plus excellent communication, are essential.

The position offers a Monday–Friday schedule, competitive salary range, and a comprehensive benefits package in a fast-paced manufacturing environment.

Qualifications

• High School Diploma or GED required.
• Experience in customer service, account coordination, account management, order processing, or related role.

Responsibilities

• Serve as a primary contact for assigned customer accounts.
• Manage customer requests, quotes, order updates, and account activity.
• Monitor and maintain customer portals.
• Coordinate with production and operations teams to meet customer needs.
• Track open items and follow through to completion.
• Enter and update account information within ERP and internal systems.
• Communicate order status, changes, and updates to customers and internal teams.
• Prioritize multiple requests while maintaining accuracy and attention to detail.

Skills

Customer service

Time management

Attention to detail

Communication skills

Multitasking

Education

High School Diploma or GED

Tools

ERP systems

Microsoft Excel

MS Office

Job description

We're looking for a detail-oriented and organized Customer Account Representative to support several of our key customer accounts. In this role, you'll act as the main point of contact between customers and internal teams, helping ensure orders, quotes, updates, and account activity are handled accurately and on time.If you enjoy customer interaction, staying organized, and managing multiple priorities in a fast-paced manufacturing environment, we'd love to hear from you.

Salary range: $70,000 - $75,000 | Direct Hire | Full-TimeLocation: Merrimack Valley Area (Onsite)Schedule: Monday-Friday, 8:00 AM to 4:30 PM, with overtime as needed

What You'll Do

• Serve as a primary contact for assigned customer accounts
• Manage customer requests, quotes, order updates, and account activity
• Monitor and maintain customer portals
• Coordinate with production and operations teams to ensure customer needs are met
• Track open items and follow through to completion
• Enter and update account information within ERP and internal systems
• Communicate order status, changes, and updates to customers and internal teams
• Prioritize multiple requests while maintaining accuracy and attention to detail

What We're Looking For

• High School Diploma or GED
• Experience in customer service, account coordination, account management, order processing, or a related role
• Comfortable learning and navigating customer portals and software systems
• Experience with ERP systems and Microsoft Office, especially Excel
• Strong organizational and time-management skills
• Excellent written and verbal communication skills
• Ability to multitask and meet deadlines in a fast-paced environment
• Strong attention to detail and problem-solving skills

Why You'll Love This Opportunity

• Comprehensive benefits package
• High-visibility role supporting key customer accounts
• Opportunity to work directly with company leadership
• Collaborative and team-oriented environment

Additional Requirements

• This is a fully onsite position
• Must successfully pass a background check and pre-employment drug screen
• Must be eligible to access export-controlled information (U.S. citizen, permanent resident/Green Card holder, asylee, or refugee)

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.