National Account Operations Lead

Rollins, Inc.; Atlanta (GA); Vor Ort; USD 65.000 - 90.000; Vollzeit

Zusammenfassung

Orkin is seeking a Customer Operations Specialist to support the delivery of national account services, acting as a liaison between Orkin leadership, field teams, and customer contacts to uphold service standards and enable timely issue resolution.

The role requires strong operational pest management knowledge, exceptional communication, and the ability to travel up to 25% while supporting branch and account teams with escalation and improvement opportunities.

Qualifikationen

• 4-7+ years of pest management operations, service delivery or field operations support.
• Experience working with service leadership in a service-based organization.
• Strong knowledge of commercial pest control practices and service standards.
• Experience with large or national account customers is preferred.

Aufgaben

• National Account Support: coordinate communication between Orkin and designated National Account contacts and leadership.
• Field Operation Support: assist branch managers, service managers, and Pros to resolve complex service issues and observe service execution.
• Operational Excellence: monitor field execution and identify opportunities to improve service consistency and processes.
• Travel & Site Support: travel to customer locations ~25% and support escalated service issues and site reviews.

Kenntnisse

Pest management

Operations coordination

Customer service

Field support

Travel readiness

Jobbeschreibung

Orkin is seeking a Customer Operations Specialist to support the delivery of national account services, acting as a liaison between Orkin leadership, field teams, and customer contacts to uphold service standards and enable timely issue resolution.

The role requires strong operational pest management knowledge, exceptional communication, and the ability to travel up to 25% while supporting branch and account teams with escalation and improvement opportunities.