National Account Manager I

Health Care Service Corporation; Richardson (TX); Hybrid; USD 66,000 - 100,000; Full time

Job summary

Health Care Service Corporation (HCSC) is seeking a Health Insurance Renewal Support role based in the Austin Sales Office. The position follows a hybrid model: 3 days in the office, 2 days remote, with responsibilities supporting Account Management and renewal processes.

You will renew and maintain client relationships, research inquiries, coordinate with internal teams and brokers, and assist in enrollment sessions. Texas Life/Health licensing is required or obtained within 90 days of starting.

Qualifications

• State General Agent Insurance License or eligible to obtain within 90 days
• Bachelor's degree with 1 year in health insurance/health care service/sales OR 3 years in health care field with initiative
• Strong organizational and project implementation skills
• Excellent verbal and written communication with internal and external contacts
• Proficient in Excel, Word, PowerPoint and sales systems
• Willingness to travel occasionally
• Associate or Bachelor's Degree

Responsibilities

• Renew clients within assigned book of business
• Develop relationships with clients and brokers/consultants
• Research inquiries from clients and brokers/consultants
• Coordinate research through internal teams
• Provide updates and resolutions to customers
• Coordinate meetings and prepare materials
• Attend client meetings, health fairs and enrollment meetings
• Gather data and maintain databases
• Prepare utilization reports and analyze results
• Answer questions about benefits and options
• Obtain and maintain Texas Life/Health license
• May travel to client meetings

Skills

Customer service

Verbal communication

Written communication

Presentation skills

Organizational skills

Project management

PC proficiency (Excel/Word/PowerPoint)

Education

Bachelor degree or Associate degree

Tools

Excel

Word

PowerPoint

Sales system

Job description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Summary

This position is hybrid 3 days a week in the office and 2 days a week remote. This role will be based out of the Austin Sales Office.

Responsible For Supporting Sales Or Account Management Personnel In The Prospecting. Acquiring Or Renewing Of Business. Responsibilities Can Include Conducting Research On Inquiries, Resolving Issues By Working Across Divisions. Communicating With Brokers And Clients. Assisting In Gathering Information For Proposals. Maintaining Databases. Preparing Reports And Conducting Analysis. And Assisting Or Participating In Enrollment Sessions.

Job Description Summary

Responsible for supporting Account Management personnel in the renewal of clients within assigned book of business. Responsibilities include communicating with brokers and clients; conducting research on inquiries; resolving issues with assistance from internal operational teams; preparing reports and conducting analysis; attending health fairs and enrollment meetings as required.

Responsibilities

• Support Account Executives to renew clients within assigned book of business
• Develop relationships with clients and brokers/consultants
• Research inquiries received from clients & brokers/consultants
• Coordinate research through internal contacts and operational teams
• Respond directly to customer or company representative with updates and resolution
• Coordinate meetings, including agendas and presentation materials
• Attend client meetings, health fairs and enrollment meetings as required
• Gather data, create and/or maintain databases.
• Research and prepare utilization reports. Summarize and analyze results
• Respond to questions from prospects regarding benefit information and available benefit options.
• Obtain and maintain Texas Life/Health license
• May include travel to client meetings, health fairs and enrollment meetings

Required Job Qualifications

• Must have State General Agent Insurance License or obtain State General Agent Insurance License within 90 days of starting in the role
• Bachelor Degree and 1 year of experience in health insurance/health care field in a service/sales/marketing position involving initiative and decision-making OR 3 years of experience in health insurance/health care field in a service/sales/marketing position involving initiative and decision-making
• Organizational and project implementation skills, phone customer service skills, presentation skills
• Verbal and written communications skills to interact to interact with internal and external contacts
• PC proficiency to include Excel, Word, PowerPoint. and sales system
• Willingness and ability for occasional travel
• Associate or Bachelor Degree

Preferred Job Qualifications

• Associate or Bachelor Degree

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

Pay Transparency Statement

At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards.

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plansubject to the terms and the conditions of the plan.

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

Base Pay Range

$66,400.00 - $99,600.00

Exact compensation may vary based on skills, experience, and location.