National Account Manager I

HCSC Group; Austin (TX); Hybrid; USD 66,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Job summary

HCSC is seeking a collaborative Account Management professional to support client renewals and service delivery in a hybrid role based in Austin. You will work onsite three days and remotely two days per week, coordinating with brokers, clients and internal teams to ensure satisfaction and retention.

The role requires a Bachelor Degree (or equivalent) and experience in health insurance or health care sales/service, plus proficiency in Excel, Word and PowerPoint, and the ability to travel as

Qualifications

• Must have State General Agent Insurance License or obtain within 90 days.
• Bachelor Degree or 3 years of health insurance/health care service experience.
• Strong organizational and project implementation skills.
• Excellent verbal and written communication with internal/external contacts.
• Proficient in Excel, Word, PowerPoint and sales systems.
• Willingness to travel occasionally.

Responsibilities

• Support Account Executives to renew clients within assigned book of business.
• Develop relationships with clients and brokers/consultants.
• Research inquiries from clients & brokers/consultants.
• Coordinate research through internal teams and prepare analyses.
• Attend client meetings, health fairs and enrollment meetings as required.
• Maintain databases and generate utilization reports.

Skills

Account Management

Customer Service

Communication

Presentation

Excel

PowerPoint

Sales System

Travel

Education

Bachelor Degree

Associate Degree

Tools

Excel

Word

PowerPoint

Job description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Summary

This is a hybrid position requiring employees to work onsite three (3) days per week and remotely two (2) days per week. The individual in this role will be based at the Austin ISD Main Office and will provide onsite support to Austin ISD employees.

This Position Is Responsible For Supporting And Driving Best Practices With Sales & Account Management When Acquiring And Renewing New Business. Responsible For Handling Client Service Issues, And Collaborating Across The Enterprise, And Ensuring Client Satisfaction. Maintain An Ongoing Relationship With Clients Solving Service Issues Through Partnerships Across The Enterprise.

Job Description Summary Responsible for supporting Account Management personnel in the renewal of clients within assigned book of business. Responsibilities include communicating with brokers and clients; conducting research on inquiries; resolving issues with assistance from internal operational teams; preparing reports and conducting analysis; attending health fairs and enrollment meetings as required.

Responsibilities

• Support Account Executives to renew clients within assigned book of business
• Develop relationships with clients and brokers/consultants
• Research inquiries received from clients & brokers/consultants
• Coordinate research through internal contacts and operational teams
• Respond directly to customer or company representative with updates and resolution
• Coordinate meetings, including agendas and presentation materials
• Attend client meetings, health fairs and enrollment meetings as required
• Gather data, create and/or maintain databases.
• Research and prepare utilization reports. Summarize and analyze results
• Respond to questions from prospects regarding benefit information and available benefit options.
• Obtain and maintain Texas Life/Health license
• May include travel to client meetings, health fairs and enrollment meetings

Required Job Qualifications

• Must have State General Agent Insurance License or obtain State General Agent Insurance License within 90 days of starting in the role
• Bachelor Degree and 1 year of experience in health insurance/health care field in a service/sales/marketing position involving initiative and decision-making OR 3 years of experience in health insurance/health care field in a service/sales/marketing position involving initiative and decision-making
• Organizational and project implementation skills, phone customer service skills, presentation skills
• Verbal and written communications skills to interact to interact with internal and external contacts
• PC proficiency to include Excel, Word, PowerPoint. and sales system
• Willingness and ability for occasional travel

• Associate or Bachelor Degree

Preferred Job Qualifications

• Associate or Bachelor Degree

Required Job Qualifications

• Must have State General Agent Insurance License or obtain State General Agent Insurance License within 90 days of starting in the role
• Bachelor Degree and 1 year of experience in health insurance/health care field in a service/sales/marketing position involving initiative and decision-making OR 3 years of experience in health insurance/health care field in a service/sales/marketing position involving initiative and decision-making
• Organizational and project implementation skills, phone customer service skills, presentation skills
• Verbal and written communications skills to interact to interact with internal and external contacts
• PC proficiency to include Excel, Word, PowerPoint. and sales system
• Willingness and ability for occasional travel

• Associate or Bachelor Degree

Preferred Job Qualifications

• Associate or Bachelor Degree

Pay Transparency Statement:

At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards.

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plansubject to the terms and the conditions of the plan.

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

Base Pay Range

$66,400.00 - $99,600.00

Exact compensation may vary based on skills, experience, and location.