National Account Manager I

Health Care Service Corp.; Austin (TX); Hybrid; USD 66,000 - 100,000; Full time

Job summary

Health Care Service Corp. (HCSC) has a hybrid, Austin-based opportunity supporting Account Management’s renewals and client service efforts.

The role will be onsite three days per week and remote two days per week, serving Austin ISD employees and collaborating across the enterprise. The position requires a Texas Life/Health license (or willingness to obtain within 90 days), a Bachelor’s or Associate degree, and a background in health insurance or health care service/sales.

Qualifications

• Must have State General Agent Insurance License or obtain State General Agent Insurance License within 90 days of starting in the role
• Bachelor Degree and 1 year of experience in health insurance/health care field in a service/sales/marketing position involving initiative and decision-making OR 3 years of experience in health insurance/health care field in a service/sales/marketing position involving initiative and decision-making
• Organizational and project implementation skills, phone customer service skills, presentation skills
• Verbal and written communications skills to interact to interact with internal and external contacts
• PC proficiency to include Excel, Word, PowerPoint. and sales system
• Willingness and ability for occasional travel
• Associate or Bachelor Degree Preferred

Responsibilities

• Support Account Executives to renew clients within assigned book of business
• Develop relationships with clients and brokers/consultants
• Research inquiries received from clients & brokers/consultants
• Coordinate research through internal contacts and operational teams
• Respond with updates and resolution; coordinate meetings and materials
• Attend client meetings, health fairs and enrollment meetings as required
• Gather data and maintain databases
• Research and prepare utilization reports. Analyze results
• Respond to questions from prospects regarding benefit information and options
• Obtain and maintain Texas Life/Health license
• May include travel to client meetings, health fairs and enrollment meetings Required

Skills

State General Agent Insurance License

Bachelor's Degree

Associate Degree

Customer service skills

Verbal & written communication

Excel/Word/PowerPoint

Willingness to travel

Education

Bachelor's Degree

Associate Degree

Tools

Sales system

Excel

PowerPoint

Job description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Summary

This is a hybrid position requiring employees to work onsite three (3) days per week and remotely two (2) days per week.

The individual in this role will be based at the Austin ISD Main Office and will provide onsite support to Austin ISD employees.

This Position Is Responsible For Supporting And Driving Best Practices With Sales & Account Management When Acquiring And Renewing New Business. Responsible For Handling Client Service Issues, And Collaborating Across The Enterprise, And Ensuring Client Satisfaction. Maintain An Ongoing Relationship With Clients Solving Service Issues Through Partnerships Across The Enterprise.

Job Description Summary

Responsible for supporting Account Management personnel in the renewal of clients within assigned book of business. Responsibilities include communicating with brokers and clients; conducting research on inquiries; resolving issues with assistance from internal operational teams; preparing reports and conducting analysis; attending health fairs and enrollment meetings as required.

Responsibilities

• Support Account Executives to renew clients within assigned book of business
• Develop relationships with clients and brokers/consultants
• Research inquiries received from clients & brokers/consultants
• Coordinate research through internal contacts and operational teams
• Respond directly to customer or company representative with updates and resolutionCoordinate meetings, including agendas and presentation materials
• Attend client meetings, health fairs and enrollment meetings as required
• Gather data, create and/or maintain databases.
• Research and prepare utilization reports. Summarize and analyze results
• Respond to questions from prospects regarding benefit information and available benefit options.
• Obtain and maintain Texas Life/Health license
• May include travel to client meetings, health fairs and enrollment meetings Required

Job Qualifications

• Must have State General Agent Insurance License or obtain State General Agent Insurance License within 90 days of starting in the role
• Bachelor Degree and 1 year of experience in health insurance/health care field in a service/sales/marketing position involving initiative and decision-making OR 3 years of experience in health insurance/health care field in a service/sales/marketing position involving initiative and decision-making
• Organizational and project implementation skills, phone customer service skills, presentation skills
• Verbal and written communications skills to interact to interact with internal and external contacts
• PC proficiency to include Excel, Word, PowerPoint. and sales system
• Willingness and ability for occasional travel
• Associate or Bachelor Degree Preferred

Job Qualifications

• Associate or Bachelor Degree

Base Pay Range $66,400.00 - $99,600.00 Exact compensation may vary based on skills, experience, and location.

Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards.

From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees.

Company Overview

For more than 80 years, HCSC has been dedicated to expanding access to high-quality, cost-effective health care and equipping our members with information and tools to make the best health care decisions for themselves and their families.

As an industry leader, HCSC also has been helping to make the health care system work better for all Americans.

To remain a leader, we offer compelling careers that encourage resourcefulness, strategic thought and empower you to make a difference in the lives of our members and their communities.

Today, with the industry at an important crossroad, HCSC is reimagining health care and looking for original thinkers who aren't afraid to make innovative contributions.

HCSC is committed to diversity in the workplace and to providing equal opportunity to employees and applicants.

HCSC is a drug-free and smoke-free workplace.

HCSC Employment Statement: We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

If you are an individual with a disability or a disabled veteran and need an accommodation or assistance in either using the Careers website or completing the application process, you can call us at 1-866-977-7378 to request reasonable accommodations. Please note that only requests for accommodations in the application process will be returned.

Learn more about HCSC, our commitment to our members and the opportunity you'll have to improve health care delivery in an open, collaborative environment.