National Account Manager

CARFAX; Frederick (MD); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

4-Day summer work weeks and a winter a

401(k) / DCPP matching

Annual bonus program

Casual office spaces

Job summary

CARFAX in Frederick, MD is seeking a National Account Manager to lead large dealership relationships and drive strategic growth. You will manage onboarding, coordinate cross-functional teams, and analyze performance data to optimize value for top customers.

This role requires travel within the region, strong collaboration, and a focus on delivering exceptional customer experiences. CARFAX offers competitive pay, bonuses, and comprehensive benefits.

Qualifications

• 10+ years of automotive account management experience.
• Demonstrated ability in developing relationships at the corporate level within top dealer groups.
• Strong collaborator with demonstrated internal relationship-building ability.
• Road Warrior mentality with frequent regional travel and overnights.
• Proven ability in value creation and account planning.
• Ability to run agenda-driven meetings virtually or in person.
• Focus on delivering a great customer experience with attention to detail.
• Knowledge of dealer management software systems (plus).
• Must be a strategic thinker and problem solver.

Responsibilities

• Build relationships at all corporate levels of influence within the assigned customer base.
• Cultivate new business development opportunities.
• Coordinate all aspects of client interaction across internal and customer-facing teams.
• Review and analyze customer performance data and metrics.
• Manage all phases of onboarding: implementation, deliverables, training.
• Respond rapidly to customer needs and provide exceptional service.

Skills

Executive relationship building

Collaboration

Travel willingness

Value creation

Account planning

Agenda-driven meetings

Customer experience focus

Dealer management software

Strategic thinker

Job description

DESCRIPTION

Join Team CARFAX as a National Account Manager

Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We’re more than just a company: We help millions of consumers make more-informed decisions every day. We know that our teammates are our most valuable asset, and we value a balanced life while tackling challenging projects in a fast-paced environment.

What You'll Be Doing

• Build relationships at all corporate levels of influence within the assigned customer base. (President, CFO, COO, VP Marketing, CTO, E-commerce)
• Cultivate new business development opportunities
• Function as the organizational leader by coordinating all aspects of client interaction across all internal, and customer-facing teams
• Review and analyze customer performance data and metrics
• Manage all phases of new onboarding: implementation, deliverables, training
• Respond rapidly to customer needs and provide exceptional levels of customer service

What We're Looking For

• 10 + years of automotive account management experience.
• Demonstrated ability in developing relationships at the corporate level within top dealer groups
• Must be a strong collaborator, and have demonstrated ability in developing relationships internally
• Road Warrior Mentality- this role requires frequent travel within your immediate region, and some overnights to more extended parts of the territory
• Proven ability in value creation and account planning
• Ability to run an agenda driven meeting either virtually or in person
• A focus on a great customer experience and attention to detail in ongoing account management efforts
• Knowledge of dealer management software systems (plus)
• Must be a strategic thinker and problem solver

What's In It For You

• Competitive compensation, benefits and generous time-off policies
• 4-Day summer work weeks and a winter holiday break
• 401(k) / DCPP matching
• Annual bonus program
• Casual, dog-friendly, and innovative office spaces

Don't Just Take Our Word For It

• 13x VA Best Places to Work
• 12x Top Workplaces in Washington (Presented by The Washington Post and WTOP)
• 9x Washingtonian Great Place to Work
• 5x USA Today Top Workplaces
• 5x St. Louis Post-Dispatch Best Places to Work

The anticipated base salary range for this position is $75,000 to $110,000 annually. Final base salary for this role will be based on geographical location as well as experience and qualifications. In addition, this role is eligible for performance-based commissions.

What's In It For You

• Competitive compensation package, including base salary and incentive opportunities where applicable.
• Comprehensive health and wellness benefits for employees and eligible dependents.
• Retirement savings programs, including company matching contributions where available. For more information on benefits, please click HERE.

Equal Opportunity Employer

Mobility Global is proud to be an Equal Opportunity Employer. We value diverse perspectives and are committed to fostering an inclusive workplace where everyone is respected, supported, and empowered to succeed. We provide reasonable accommodations throughout the hiring process and employment for qualified individuals with disabilities.