Dealer Account Manager

Mobility Global Inc.; Centreville (VA); Hybrid; USD 55,000 - 65,000; Full time

Job summary

CARFAX, a division of Mobility Global, is hiring a Dealer Account Manager to grow and retain CARFAX dealer relationships in a hybrid Virginia office. You will upsell products, deliver excellent customer service, and meet monthly growth targets while collaborating with sales, marketing and finance teams.

The role emphasizes proactive relationship building, product knowledge, and independent prioritization in a fast-paced environment. Fluency in Spanish is a plus but not required.

Qualifications

• Customer service, relationship management and retention experience.
• Exceptional communication & time management skills.
• Goal oriented and results focused.
• Ability to work independently and prioritize multiple tasks.
• Ability to persuade & influence others through demonstrated product knowledge.
• Experience with a CRM tool (Salesforce preferred).
• Spanish speaking is a plus but not required.

Responsibilities

• Maintain, grow, and retain strong relationships while up-selling new products and services in a phone-based environment.
• Provide top notch customer service and establish rapport with key decision makers.
• Achieve monthly metric goals by driving growth with existing CARFAX dealers.
• Increase customer awareness, engagement, and retention by sharing the value proposition of CARFAX products.
• Collaborate with peers in the dealer business unit, sales, marketing, and finance to resolve issues and provide process improvements.
• Demonstrate a strong work ethic by being a highly motivated self-starter.

Skills

Customer service

Relationship management

Time management

Goal oriented

Independent worker

Persuasive communication

Tools

Salesforce

CRM tool

Job description

**Description** **Why Mobility Global?** At Mobility Global, our mission is to provide the trusted information that helps billions of people build, sell, and own vehicles with confidence. As we shape the next generation of automotive intelligence through innovation, AI, and industry-leading data, we are creating new opportunities for our customers, our business, and our people. CARFAX , a division of Mobility Global, helps millions of people every day confidently shop, buy, service and sell used cars with innovative solutions powered by CARFAX vehicle history information. CARFAX is nationally recognized as a top workplace by The Washington Post and Glassdoor.com. Shop, Buy, Service, Sell - Show me the CARFAXTM. * 13x VA Best Places to Work* 12x Top Workplaces in Washington (Presented by The Washington Post and WTOP)* 9x Washingtonian Great Place to Work* 5x USA Today Top Workplaces* 5x St. Louis Post-Dispatch Best Places to Work **Join Team CARFAX as a Dealer Account Manager** Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We're more than just a company: We help millions of consumers make more-informed decisions every day. We know that our teammates are our most valuable asset, and we value a balanced life while tackling challenging projects in a fast-paced environment. At CARFAX, we believe in the power of teamwork and value in-person interactions so that we can collaborate and thrive together. This position will require 3 days a week in our Virginia office subject to change with future business needs. **What you'll be doing:** * Maintain, grow, and retain strong relationships while up-selling new products and services in a phone-based environment* Provide top notch customer service and establish rapport with key decision makers* Achieve monthly metric goals by driving growth with existing CARFAX dealers* Increase customer awareness, engagement, and retention by sharing the value proposition of CARFAX products* Collaborate with peers in the dealer business unit, sales, marketing, and finance to resolve issues and provide process improvements* Demonstrate a strong work ethic by being a highly motivated self-starter **What we're looking for:** * Customer service, relationship management and retention experience* Exceptional communication & time management skills* Goal oriented and results focused* Ability to work independently and prioritize multiple tasks* Ability to persuade & influence others through demonstrated product knowledge* Experience with a CRM tool (Salesforce preferred)* Spanish speaking is a plus but not required The anticipated annual base salary range for this position is $55,000 - $65,000, plus a performance based incentive package. Actual compensation within this range will be determined based on a variety of factors, including geographic location, relevant experience, skills, qualifications, and internal equity considerations. Carfax is committed to providing competitive compensation that reflects local market conditions and individual contributions. In addition to base salary, employees may be eligible for incentive compensation, long-term incentives, and a comprehensive benefits package, where applicable. **What's In It for You** * Competitive compensation package, including base salary and incentive opportunities where applicable.* Comprehensive health and wellness benefits for employees and eligible dependents.* Retirement savings programs, including company matching contributions where available. For more information on benefits, please click HERE . **Equal Opportunity Employer** Mobility Global is proud to be an Equal Opportunity Employer. We value diverse perspectives and are committed to fostering an inclusive workplace where everyone is respected, supported, and empowered to succeed. We provide reasonable accommodations throughout the hiring process and employment for qualified individuals with disabilities. **Recruitment Fraud Alert** Mobility Global will never ask candidates to pay money at any stage of the hiring process, including for applications, interviews, background checks, training, or equipment. If you receive a suspicious communication or request for payment or personal financial information, please exercise caution and report it immediately.