National Account Manager

CARFAX; Centreville (VA); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

401(k) matching

Annual bonus program

4-day summer weeks

Casual, dog-friendly office

Job summary

CARFAX is seeking a National Account Manager to lead strategic relationships with large automotive dealer groups and act as the primary executive contact to drive growth. You will align CARFAX solutions with customer goals and coordinate cross-functional teams to deliver value.

You will manage onboarding, analyze performance data, and travel regionally to support key accounts while pursuing new opportunities and ensuring a superior customer experience.

Qualifications

• 10+ years of automotive account management experience.
• Demonstrated ability to develop relationships at the corporate level within top dealer groups.
• Strong collaboration and internal relationship-building skills.
• Frequent travel within the region with some overnights.
• Proven ability in value creation and account planning.
• Able to run agenda-driven meetings virtually or in-person.
• Focus on customer experience and attention to detail in account management.
• Knowledge of dealer management software systems (plus).
• Must be a strategic thinker and problem solver.

Responsibilities

• Build relationships at corporate levels within assigned accounts.
• Cultivate new business development opportunities.
• Coordinate client interactions across internal and customer-facing teams.
• Review and analyze customer performance data and metrics.
• Manage onboarding: implementation, deliverables, training.
• Respond quickly to customer needs with exceptional service.

Skills

Account management

Relationship building

Strategic thinking

Travel readiness

Cross-functional leadership

Customer service

Tools

Dealer management software

Job description

Join Team CARFAX as a National Account Manager

Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We’re more than just a company: We help millions of consumers make more-informed decisions every day. We know that our teammates are our most valuable asset, and we value a balanced life while tackling challenging projects in a fast-paced environment.

The National Account Manager is part of a winning team that represents the CARFAX brand and products to top key accounts in the automotive industry and serves as the primary executive level point of contact for large or multi-store car dealer groups. The goal of this position is to build strong mutually beneficial business relationships with CARFAX’s corporate dealership customers.

What you'll be doing:

• Build relationships at all corporate levels of influence within the assigned customer base. (President, CFO, COO, VP Marketing, CTO, E-commerce)
• Cultivate new business development opportunities
• Function as the organizational leader by coordinating all aspects of client interaction across all internal, and customer-facing teams
• Review and analyze customer performance data and metrics
• Manage all phases of new onboarding: implementation, deliverables, training
• Respond rapidly to customer needs and provide exceptional levels of customer service

What we're looking for:

• 10 + years of automotive account management experience.
• Demonstrated ability in developing relationships at the corporate level within top dealer groups
• Must be a strong collaborator, and have demonstrated ability in developing relationships internally
• Road Warrior Mentality- this role requires frequent travel within your immediate region, and some overnights to more extended parts of the territory
• Proven ability in value creation and account planning
• Ability to run an agenda driven meeting either virtually or in person
• A focus on a great customer experience and attention to detail in ongoing account management efforts
• Knowledge of dealer management software systems (plus)
• Must be a strategic thinker and problem solver

What’s in it for you:

• Competitive compensation, benefits and generous time-off policies
• 4-Day summer work weeks and a winter holiday break
• 401(k) / DCPP matching
• Annual bonus program
• Casual, dog-friendly, and innovative office spaces

Don’t just take our word for it:

• 13x VA Best Places to Work
• 12x Top Workplaces in Washington (Presented by The Washington Post and WTOP)
• 9x Washingtonian Great Place to Work
• 5x USA Today Top Workplaces
• 5x St. Louis Post-Dispatch Best Places to Work

The anticipated base salary range for this position is $75,000 to $110,000 annually. Final base salary for this role will be based on geographical location as well as experience and qualifications. In addition, this role is eligible for performance-based commissions.