National Account Manager

CARFAX; Kansas City (MO); On-site; USD 110,000 - 165,000; Full time

Job summary

CARFAX in Kansas City is seeking a National Account Manager to lead strategic relationships with automotive dealer groups and enterprise clients, coordinating cross-functional teams and driving value across the full customer lifecycle.

The ideal candidate brings 10+ years of automotive account management experience, a proven ability to develop corporate-level relationships, and a strong focus on customer experience, collaboration, and data-driven account planning.

Qualifications

• 10+ years of automotive account management experience.
• Demonstrated ability to develop relationships at the corporate level within top dealer groups.
• Strong collaborator with internal relationship development.
• Frequent travel within the region, with some overnights.
• Proven ability in value creation and account planning.
• Ability to run agenda-driven meetings virtually or in person.
• Focus on customer experience and attention to detail in ongoing account management.
• Knowledge of dealer management software systems (plus).
• Strategic thinker and problem solver.

Responsibilities

• Build relationships at all corporate levels of influence within the assigned customer base. (President, CFO, COO, VP Marketing, CTO, E-commerce)
• Cultivate new business development opportunities
• Coordinate all aspects of client interaction across internal, and customer-facing teams
• Review and analyze customer performance data and metrics
• Manage all phases of new onboarding: implementation, deliverables, training
• Respond rapidly to customer needs and provide exceptional levels of customer service

Skills

Relationship development

Strategic thinking

Problem solving

Customer service

Travel readiness

Tools

Dealer management software

Job description

Join Team CARFAX as a National Account Manager

Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We’re more than just a company: We help millions of consumers make more-informed decisions every day. We know that our teammates are our most valuable asset, and we value a balanced life while tackling challenging projects in a fast-paced environment. One last thing: Our four-day week continues in Summer 2026!

What you'll be doing:

• Build relationships at all corporate levels of influence within the assigned customer base. (President, CFO, COO, VP Marketing, CTO, E-commerce)


• Cultivate new business development opportunities


• Function as the organizational leader by coordinating all aspects of client interaction across all internal, and customer-facing teams


• Review and analyze customer performance data and metrics


• Manage all phases of new onboarding: implementation, deliverables, training


• Respond rapidly to customer needs and provide exceptional levels of customer service

What we're looking for:

• 10 + years of automotive account management experience.


• Demonstrated ability in developing relationships at the corporate level within top dealer groups


• Must be a strong collaborator, and have demonstrated ability in developing relationships internally


• Road Warrior Mentality- this role requires frequent travel within your immediate region, and some overnights to more extended parts of the territory


• Proven ability in value creation and account planning


• Ability to run an agenda driven meeting either virtually or in person


• A focus on a great customer experience and attention to detail in ongoing account management efforts


• Knowledge of dealer management software systems (plus)


• Must be a strategic thinker and problem solver

What’s in it for you:

• Competitive compensation, benefits and generous time-off policies


• 4-Day summer work weeks and a winter holiday break


• 401(k) / DCPP matching


• Annual bonus program


• Casual, dog-friendly, and innovative office spaces

Don’t just take our word for it:

• 10X Virginia Business Best Places to Work


• 9X Washingtonian Great Places to Work


• 10X Washington Post Top Workplace


• 3X St. Louis Post-Dispatch Best Places to Work