National Account Manager

CARFAX; Baltimore (MD); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

4-Day summer work weeks

Winter holiday break

401(k) / DCPP matching

Annual bonus program

Casual, dog-friendly office

Job summary

CARFAX in Baltimore is seeking a National Account Manager to lead strategic relationships with major dealer groups. You will build senior-level partnerships, develop account plans, and coordinate cross-functional teams to deliver value across the enterprise.

The role requires 10+ years in automotive account management, a travel‑friendly mindset, strong collaboration, and a proven ability to drive revenue through executive conversations and data‑driven insights.

Qualifications

• 10+ years of automotive account management experience.
• Ability to develop relationships at the corporate level within top dealer groups.
• Strong collaboration and internal relationship-building skills.
• Willingness to travel within the region, with some overnights.
• Proven ability in value creation and account planning.
• Ability to run agenda-driven meetings virtually or in person.
• Focus on delivering great customer experience and attention to detail in account management.
• Knowledge of dealer management software systems (plus).
• Must be a strategic thinker and problem solver.

Responsibilities

• Build relationships at all corporate levels within the assigned customer base.
• Cultivate new business development opportunities.
• Coordinate all client interactions across internal and customer-facing teams.
• Review and analyze customer performance data and metrics.
• Manage all phases of onboarding: implementation, deliverables, training.
• Respond rapidly to customer needs with exceptional service.

Skills

Automotive account management

Corporate relationship development

Cross-functional collaboration

Travel readiness

Account planning

Executive meeting facilitation

Customer experience focus

Dealer management software

Strategic thinking

Problem solving

Tools

Dealer management software

Job description

Join Team CARFAX as a National Account Manager

Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission‑focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We’re more than just a company: We help millions of consumers make more‑informed decisions every day. We know that our teammates are our most valuable asset, and we value a balanced life while tackling challenging projects in a fast‑paced environment.

What You'll Be Doing

• Build relationships at all corporate levels of influence within the assigned customer base. (President, CFO, COO, VP Marketing, CTO, E‑commerce)
• Cultivate new business development opportunities
• Function as the organizational leader by coordinating all aspects of client interaction across all internal, and customer‑facing teams
• Review and analyze customer performance data and metrics
• Manage all phases of new onboarding: implementation, deliverables, training
• Respond rapidly to customer needs and provide exceptional levels of customer service

What We're Looking For

• 10 + years of automotive account management experience.
• Demonstrated ability in developing relationships at the corporate level within top dealer groups
• Must be a strong collaborator, and have demonstrated ability in developing relationships internally
• Road Warrior Mentality- this role requires frequent travel within your immediate region, and some overnights to more extended parts of the territory
• Proven ability in value creation and account planning
• Ability to run an agenda driven meeting either virtually or in person
• A focus on a great customer experience and attention to detail in ongoing account management efforts
• Knowledge of dealer management software systems (plus)
• Must be a strategic thinker and problem solver

What’s In It For You

• Competitive compensation, benefits and generous time‑off policies
• 4-Day summer work weeks and a winter holiday break
• 401(k) / DCPP matching
• Annual bonus program
• Casual, dog-friendly, and innovative office spaces

Don’t Just Take Our Word For It

• 13x VA Best Places to Work
• 12x Top Workplaces in Washington (Presented by The Washington Post and WTOP)
• 9x Washingtonian Great Place to Work
• 5x USA Today Top Workplaces
• 5x St. Louis Post-Dispatch Best Places to Work

The anticipated base salary range for this position is $75,000 to $110,000 annually. Final base salary for this role will be based on geographical location as well as experience and qualifications. In addition, this role is eligible for performance‑based commissions.

About CARFAX And S&P Global Mobility

S&P Global has recently announced the intent to separate our Mobility Segment into a standalone public company.

CARFAX, part of S&P Global Mobility, helps millions of people every day confidently shop, buy, service and sell used cars with innovative solutions powered by CARFAX vehicle history information. The expert in vehicle history since 1984, CARFAX provides exclusive services like CARFAX Used Car Listings, CARFAX Car Care, CARFAX History‑Based Value and the flagship CARFAX® Vehicle History Report™ to consumers and the automotive industry. CARFAX owns the world’s largest vehicle history database and is nationally recognized as a top workplace by The Washington Post and Glassdoor.com. Shop, Buy, Service, Sell – Show me the CARFAX™. S&P Global Mobility is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets.

US Equal Opportunity Employer Statement: CARFAX is an Aff…? In addition, CARFAX will provide reasonable accommodations for qualified individuals with disabilities. We maintain a drug‑free workplace. We are a participant in E‑Verify.

Canadian Equal Opportunity Employer Statement: CARFAX Canada is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.

We’re committed to providing accommodations by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email [email protected].