National Account Coordinator

BME | Bolsas y Mercados Españoles; Burlington (KY); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Top pay

Day 1 benefits

Vacation time

Life Insurance

401(k) match

Job summary

BME in Kentucky is seeking a National Account Coordinator to organize technician schedules, prioritize service requests, and communicate with customers to ensure timely service delivery. The ideal candidate has dispatching experience, excels in a fast-paced environment, and can balance customer expectations with operational needs while maintaining accurate records.

This role involves coordinating with field staff and management, and participating in after-hours scheduling as part of an on-call

Qualifications

• Previous customer service experience in a commercial environment.
• Prior experience in a coordinator, scheduling, or administrative support role.
• Strong customer service and client communication skills.
• Proficiency with Microsoft Office (Outlook, Word, Excel).
• Excellent organizational and multitasking abilities.
• Ability to prioritize competing demands in a fast-paced environment.
• Willingness to participate in an on-call rotation.
• Experience in service, construction, HVAC, plumbing, electrical, or related trades industry is a plus.
• Familiarity with BuildOps software is a plus.
• Experience filling warranties is a plus.

Responsibilities

• Prioritize incoming service requests and enter into the system for dispatching.
• Communicate professionally and effectively with customers regarding scheduling, updates, and service status.
• Manage and adjust schedules throughout the day to accommodate urgent service needs.
• Maintain accurate records and documentation within company systems.
• Collaborate with technicians and management to maximize efficiency and customer satisfaction.
• Participate in an on-call rotation to support after-hours scheduling and dispatch needs.
• Ensure service calls are completed in a timely and organized manner.
• Maintain assigned accounts and serve as the primary point of contact with the customer.

Skills

Customer service

Scheduling

Dispatching

Communication

Multitasking

On-call support

Tools

Microsoft Office

BuildOps

Job description

We are seeking a highly organized and customer-focused National Account Coordinator to join our team. This role is responsible for coordinating technician schedules, prioritizing service calls, communicating with customers, and ensuring timely service delivery. The ideal candidate thrives in a fast-paced environment, has strong dispatching experience, and can effectively balance customer expectations with operational needs.

What BME Offers You

• Top Pay: $22-$27 per hour based on experience
• Medical – Dental – Vision Benefits Start Day 1 (no waiting period)
• 80 Hours of Vacation to Start
• Company-Paid Life Insurance Policy
• 401(k) Plan with Company Match

Essential Functions

• Prioritize incoming service requests and enter into the system for dispatching.
• Communicate professionally and effectively with customers regarding scheduling, updates, and service status.
• Manage and adjust schedules throughout the day to accommodate urgent service needs.
• Maintain accurate records and documentation within company systems.
• Collaborate with technicians and management to maximize efficiency and customer satisfaction.
• Participate in an on-call rotation to support after-hours scheduling and dispatch needs.
• Ensure service calls are completed in a timely and organized manner.
• Maintain assigned accounts and serve as the primary point of contact with the customer

Qualifications - Education & Experience

• Previous customer service experience in a commercial environment.
• Prior experience in a coordinator, scheduling, or administrative support role.
• Strong customer service and client communication skills.
• Proficiency with Microsoft Office (Outlook, Word, Excel).
• Excellent organizational and multitasking abilities.
• Ability to prioritize competing demands in a fast-paced environment.
• Willingness to participate in an on-call rotation.
• Experience in the service, construction, HVAC, plumbing, electrical, or related trades industry is a plus!
• Familiarity with BuildOps software is a plus!
• Experience filling warranties is a plus!