National Account Coordinator

BME Services; New Jersey; On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Top Pay: $22-$27 per hour

Medical – Dental – Vision Benefits (No

80 Hours of Vacation to Start

Company-Paid Life Insurance Policy

401(k) Plan with Company Match

Job summary

BME Services is seeking a National Account Coordinator to organize technician schedules, prioritize service requests, and ensure timely service delivery. The role emphasizes strong dispatching experience and outstanding customer service in a fast-paced environment.

You will communicate with customers, maintain records, collaborate with technicians and management, and participate in an on-call rotation to support after-hours scheduling. Proficiency in Microsoft Office and BuildOps is a plus.

Qualifications

• Prior experience in customer service in a commercial environment.
• Experience in coordinator, scheduling, or administrative support roles.
• Strong customer service and client communication skills.
• Proficiency with Microsoft Office (Outlook, Word, Excel).
• Excellent organizational and multitasking abilities.
• Ability to prioritize competing demands in a fast-paced environment.
• Willingness to participate in an on-call rotation.
• Experience in the service, construction, HVAC, plumbing, electrical, or related trades industry is a plus!
• Familiarity with BuildOps software is a plus!
• Experience filling warranties is a plus!

Responsibilities

• Prioritize service requests and enter into dispatch system.
• Communicate with customers regarding scheduling, updates, and service status.
• Manage and adjust schedules to accommodate urgent needs.
• Maintain accurate records and documentation within company systems.
• Collaborate with technicians and management to maximize efficiency and customer satisfaction.
• Participate in an on-call rotation to support after-hours scheduling and dispatch needs.
• Ensure service calls are completed in a timely and organized manner.
• Maintain assigned accounts and serve as the primary contact with the customer.

Skills

Customer service

Scheduling

Communication

Organization

Multitasking

On-call

Tools

BuildOps

Microsoft Office

Job description

We are seeking a highly organized and customer-focused National Account Coordinator to join our team. This role is responsible for coordinating technician schedules, prioritizing service calls, communicating with customers, and ensuring timely service delivery. The ideal candidate thrives in a fast-paced environment, has strong dispatching experience, and can effectively balance customer expectations with operational needs.

What BME Offers You

• Top Pay: $22-$27 per hour based on experience
• Medical – Dental – Vision Benefits Start Day 1 (no waiting period)
• 80 Hours of Vacation to Start
• Company-Paid Life Insurance Policy
• 401(k) Plan with Company Match

Essential Functions

• Prioritize incoming service requests and enter into the system for dispatching.
• Communicate professionally and effectively with customers regarding scheduling, updates, and service status.
• Manage and adjust schedules throughout the day to accommodate urgent service needs.
• Maintain accurate records and documentation within company systems.
• Collaborate with technicians and management to maximize efficiency and customer satisfaction.
• Participate in an on-call rotation to support after-hours scheduling and dispatch needs.
• Ensure service calls are completed in a timely and organized manner.
• Maintain assigned accounts and serve as the primary point of contact with the customer

Qualifications - Education & Experience

• Previous customer service experience in a commercial environment.
• Prior experience in a coordinator, scheduling, or administrative support role.
• Strong customer service and client communication skills.
• Proficiency with Microsoft Office (Outlook, Word, Excel).
• Excellent organizational and multitasking abilities.
• Ability to prioritize competing demands in a fast-paced environment.
• Willingness to participate in an on-call rotation.
• Experience in the service, construction, HVAC, plumbing, electrical, or related trades industry is a plus!
• Familiarity with BuildOps software is a plus!
• Experience filling warranties is a plus!