NA Service Operations Leader - Hybrid Role & Growth

Atlas Copco North America LLC; Rock Hill (SC); Hybrid; USD 110,000 - 140,000; Full time

Job summary

Chicago Pneumatic Tool Company LLC seeks a Service Operations Manager (USA & Canada) to lead North America service operations from our Rock Hill, SC center. This role blends strategic leadership with hands-on performance improvement and cross-functional collaboration.

You will drive operational excellence, develop high-performing teams, and ensure exceptional customer outcomes, with up to 25-35% travel and a hybrid schedule (3 days in office, 2 remote).

Qualifications

• Bachelor's degree or equivalent in Business, Engineering, Operations, Manufacturing, or related field.
• 7+ years in service, operational, customer support, manufacturing, or leadership roles.
• Proven leadership of managers, supervisors, or multi-site teams.
• Strong leadership, communication, customer management, and problem-solving skills.
• Experience with operational performance, KPIs, budgets, resource planning, and process improvements.
• Fluency in English required; proficiency in French or Spanish is advantageous.

Responsibilities

• Lead and optimize service operations in the US and Canada to enhance excellence and growth.
• Coach and support service leaders to foster accountability and collaboration.
• Monitor and improve performance using key metrics and resource planning.
• Drive initiatives to boost efficiency, standardize processes, and enhance customer experience.
• Collaborate with sales, marketing, project management, and service teams to meet strategic goals.
• Manage resources, budgets, and priorities while addressing operational and customer challenges.

Skills

Leadership

Communication

Customer management

Problem-solving

Operational performance

KPIs

Budgets

Resource planning

Process improvements

English fluency

Experience (7+ years)

Education

Bachelor's degree or equivalent in Business, Engineering, Operations, Manufacturing, or related field

Job description

Chicago Pneumatic Tool Company LLC seeks a Service Operations Manager (USA & Canada) to lead North America service operations from our Rock Hill, SC center. This role blends strategic leadership with hands-on performance improvement and cross-functional collaboration.

You will drive operational excellence, develop high-performing teams, and ensure exceptional customer outcomes, with up to 25-35% travel and a hybrid schedule (3 days in office, 2 remote).