Service Operations Manager - Rock Hill, SC

Desoutter Tools; Rock Hill (SC); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Chicago Pneumatic Tool Company LLC in Rock Hill, SC is seeking a Service Operations Manager to lead North American service operations (USA & Canada) from a hybrid Rock Hill-based office. You will drive performance, coach leaders, and partner with functions to meet strategic goals across the region.

The role requires 7+ years in service/ops with strong leadership, English fluency, and willingness to travel. Travel up to 25–35% across the US/Canada is expected.

Qualifications

• Bachelor's degree or equivalent in Business, Engineering, Operations, Manufacturing, or related field.
• 7+ years in service, operational, customer support, manufacturing, or leadership roles.
• Demonstrated leadership of managers, supervisors, or multi-site teams.
• Strong leadership, communication, customer management, and problem-solving skills.
• Experience with operational performance, KPIs, budgets, resource planning, and process improvements.
• Fluency in English required; proficiency in French or Spanish is advantageous.

Responsibilities

• Lead and optimize service operations in the US and Canada to enhance excellence and growth.
• Coach and support service leaders to foster accountability and collaboration.
• Monitor and improve performance using KPIs and resource planning.
• Drive initiatives to boost efficiency, standardize processes, and enhance customer experience.
• Collaborate with sales, marketing, project management, and service teams to meet strategic goals.
• Manage resources, budgets, and priorities while addressing operational and customer challenges.

Skills

Leadership

Communication

Customer mgmt

Problem solving

KPI tracking

Budgeting

Resource planning

Education

Bachelor's degree

Job description

As the Service Operations Manager (USA & Canada), you will lead and optimize service operations across North America for Chicago Pneumatic and Desoutter.

In this highly visible leadership role, you will drive operational excellence, develop high-performing teams, enhance customer satisfaction, and support sustainable business growth.

Working closely with service leaders, sales, marketing, project teams, and key stakeholders, you will ensure the service organization delivers exceptional results while continuously improving processes, efficiency, and customer outcomes.

• Lead and optimize service operations in the US and Canada to enhance excellence and growth.
• Coach and support service leaders to foster accountability and collaboration.
• Monitor and improve performance using key metrics and resource planning.
• Drive initiatives to boost efficiency, standardize processes, and enhance customer experience.
• Collaborate with sales, marketing, project management, and service teams to meet strategic goals.
• Manage resources, budgets, and priorities while addressing operational and customer challenges.

Your Skills and Experience

• Bachelor's degree or equivalent in Business, Engineering, Operations, Manufacturing, or related field, or an equivalent combination of education and experience.
• 7+ years of experience in service, operational, customer support, manufacturing, or leadership roles.
• Demonstrated leadership of managers, supervisors, or multi-site teams.
• Strong leadership, communication, customer management, and problem-solving skills.
• Experience with operational performance, KPIs, budgets, resource planning, and process improvements.
• Fluency in English required; proficiency in French or Spanish is advantageous.

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

Your Compensation and Benefits

At Chicago Pneumatic Tool Company LLC, we are committed to fair and equitable compensation. Compensation is determined based on the position and its responsibilities, without regard to gender, race, ethnicity, religion, physical ability, sexual orientation, marital status, or any other protected characteristic. Our compensation offering is designed to be locally relevant, competitive, and aligned with the expectations of current and future talent.

Beyond compensation, we believe that a rewarding career is about having opportunities to learn, grow, contribute, and develop in an environment built on trust, collaboration, and continuous improvement. At Chicago Pneumatic Tool Company LLC, we support our people in building long-term careers while making a meaningful impact through their work.

Your job location

This is a hybrid position based out of our Rock Hill, SC Customer Center Office working 3 days in office and 2 days remote.

The role supports service operations across the United States and Canada and requires regular collaboration with leaders, teams, and stakeholders throughout North America.

Travel: Up to 25-35% travel throughout the United States and Canada, with occasional travel to Mexico. Valid driver's license and the ability to maintain an acceptable driving record. Travel may include customer visits, leadership meetings, training, and operational support activities.

Local Terms & Conditions Apply

Why it is great to work with us

Your career grows through your skills, your curiosity, and the people you work with. You join a global network where we learn from each other and share knowledge openly. We focus on long‑term development and encourage you to explore new ideas that help us move forward. Innovation is part of how we think and act – we test, improve, and use what we learn to create solutions that matter. You can make a meaningful impact by contributing with your insights and taking ownership of your work, supported by flexible ways of working and leaders who empower you.

Application process

Our selection process includes interviews and, for some roles, skills assessments that help us gain a deeper understanding of your profile. We look forward to getting to know you, learning about your strengths, and discussing how you can grow with us. If you have questions during the process or need support, please contact us: