MVD Customer Service Pro (CSR 1-3)

State of Arizona; Yuma (AZ); On-site; USD 22,000 - 25,000; Full time

Job summary

State of Arizona, Department of Transportation, Be a part of an innovative team in Yuma, AZ. The Customer Service Representative 1–3 roles perform entry to upper level CSR duties including data handling, policy interpretation and coordination of operations for multiple units.

Duties include handling calls and emails, processing applications, ensuring regulatory compliance, and providing guidance to providers and the public. Salary ranges shown; closing date provided.

Qualifications

• Entry to upper level CSR duties across multiple units; familiarity with policy interpretation.
• Ability to read and interpret statutes, regulations and organizational rules.
• Record keeping, reporting and data handling in an office setting.

Responsibilities

• Answer, screen and transfer inbound calls and emails; perform general administrative tasks.
• Review, approve or deny applications; ensure documents meet policy and regulatory requirements.
• Prepare written responses; record minutes and distribute to stakeholders.
• Respond to inquiries from government agencies and the public; use databases to verify status.
• Assist with coordination of unit operations and data analysis for performance improvements.

Skills

Communication

Typing

Problem solving

Customer service

Data entry

Google Suites

DocuSign

OIMS

Salesforce

Wire

Education

No degree specified

Tools

Google Suites

DocuSign

OIMS

Salesforce

Wire

Job description

State of Arizona, Department of Transportation, Be a part of an innovative team in Yuma, AZ. The Customer Service Representative 1–3 roles perform entry to upper level CSR duties including data handling, policy interpretation and coordination of operations for multiple units.

Duties include handling calls and emails, processing applications, ensuring regulatory compliance, and providing guidance to providers and the public. Salary ranges shown; closing date provided.