AZ MVD Customer Service Pro - Licensing & Titles

State of Arizona Enterprise Technology (ASET); Chinle (AZ); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Sick leave

Health and dental insurance

Retirement plan

Life insurance

Job summary

The Arizona Department of Transportation is seeking Customer Service Representatives for the Motor Vehicle Administration in Chinle, AZ. You will process licensing, titling, testing, and permits, ensuring timely and accurate work while adhering to ADOT policies and ARS statutes.

CSR 3 requires one year of MVD experience or training; CSR 1 is an entry-level position. The role emphasizes data entry, fee processing, and public service at a local field office.

Qualifications

• Ability to learn ADOT/MVD rules and procedures.
• Strong customer service principles and best practices.
• Proficiency with office software and MVD systems.

Responsibilities

• Process credentials and title work with accuracy and compliance.
• Answer customer questions and perform data entry and reviews.
• Administer testing and conduct vehicle inspections as needed.
• Determine and collect fees; protect personal information.
• Contribute to process improvements to enhance efficiency.

Skills

Verbal communication

Written communication

Typing speed

Customer service

Job description

The Arizona Department of Transportation is seeking Customer Service Representatives for the Motor Vehicle Administration in Chinle, AZ. You will process licensing, titling, testing, and permits, ensuring timely and accurate work while adhering to ADOT policies and ARS statutes.

CSR 3 requires one year of MVD experience or training; CSR 1 is an entry-level position. The role emphasizes data entry, fee processing, and public service at a local field office.