MUTUEL TELLER

PENN Entertainment, Inc.; United States; On-site; USD 16,531 - 22,041; Full time

Job summary

PENN Entertainment is seeking a ticket seller at Zia Park Casino in New Mexico. The role involves selling and cashing pari-mutuel tickets, delivering friendly customer service, and maintaining accurate cash balances throughout shifts.

Ideal candidates are at least 18, with NM Racing Commission licensing eligibility, a high school diploma or GED, and some experience in racing. The job requires integrity, teamwork, and the ability to work in a fast-paced environment, with adherence to all rules.

Qualifications

• Must be a minimum of 18 years of age.
• Must qualify for licensing with the New Mexico Racing Commission.
• High School Diploma or G.E.D. preferred.
• Six months experience in the racing industry preferred.
• Work in a fast paced environment.

Responsibilities

• Sells and cashes winning pari-mutuel tickets for patrons at Zia Park Casino.
• Promote and maintain all steps of the Red Carpet Customer Service program with each patron and employee you may come in contact with.
• Sells pari-mutuel tickets to patrons at the mutuels’ counter.
• Cashes pari-mutuel tickets for patrons.
• Works with the security personnel to apprehend persons attempting to cash fraudulent tickets and underage bettors.
• Keeps daily balance sheet of amount and number of transactions.
• Responsible for minor repairs and corrections of Tote machines.
• Follows Title 31 regulations and IRS regulations.
• Directs patrons to supervisory personnel to resolve questions of ticket validity.
• Requisitions additional cash as required.
• Must be knowledgeable of all special events and promotional activities available to guests.
• Presents oneself as a credit to the Company and encourages others to do the same.
• Must work well under pressure, and meet multiple and sometimes competing deadlines.
• Must at all times demonstrate ethical and cooperative behavior with guests, co‑workers and supervisors.
• Adhere to all departments/company policies and procedures.
• Performs all other related and compatible duties as assigned.

Skills

Cash handling

Customer service

Attention to detail

Communication

Teamwork

Education

High School Diploma or GED

Job description

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Sells and cashes winning pari-mutuel tickets for patrons at Zia Park Casino.
• Promote and maintain all steps of the Red Carpet Customer Service program with each patron and employee you may come in contact with (eye contact, hi‑greeting, goodbye as a departure).
• Sells pari-mutuel tickets to patrons at the mutuels’ counter
• Cashes pari-mutuel tickets for patrons.
• Works with the security personnel to apprehend persons attempting to cash fraudulent tickets and underage bettors.
• Keeps daily balance sheet of amount and number of transactions
• Responsible for minor repairs and corrections of Tote machines.
• Follows Title 31 regulations and IRS regulations.
• Directs patrons to supervisory personnel to resolve questions of ticket validity.
• Requisitions additional cash as required.
• Must be knowledgeable of all special events and promotional activities available to guests.
• Presents oneself as a credit to the Company and encourages others to do the same.
• Must work well under pressure, and meet multiple and sometimes competing deadlines.
• Must at all times demonstrate ethical and cooperative behavior with guests, co‑workers and supervisors.
• Adhere to all departments/company policies and procedures.
• Performs all other related and compatible duties as assigned.

Requirements

• Must be a minimum of 18 years of age.
• Must qualify for licensing with the New Mexico Racing Commission.
• High School Diploma or G.E.D. preferred.
• Six months experience in the racing industry preferred.
• Work in a fast paced environment.
• Must possess excellent interpersonal and employee relations skills.
• Ability to respond calmly and make rational decisions in stressful situations with co‑workers, guests and vendors.
• Ability to maintain confidentiality.
• Ability to work as part of a team and to promote cooperative approach between departments.
• Ability to work unsupervised.
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.