TURF CLUB SERVER

Zia Park Casino; Hobbs (NM); On-site; USD 17,000 - 25,000; Full time

Job summary

PENN Entertainment’s Turf Club Server role involves greeting guests, taking beverage and food orders, and selling pari-mutuel tickets. The position requires strong customer service, English proficiency, and the ability to work under pressure in a fast-paced environment.

You will maintain table settings and ensure compliance with policies, while contributing to an engaging guest experience. The role emphasizes teamwork, professional appearance, and the capacity to operate cash handling with

Qualifications

• Must be a minimum of 19 years of age.
• High school diploma or G.E.D preferred.
• 3 months or more relevant experience or equivalent combination of education and experience required.
• Must qualify for licensing with the New Mexico Racing Commission.
• Must qualify for certification through NMAST.
• Ability to read, write and speak English required.

Responsibilities

• Greet guests and obtain beverage/food orders; engage guests.
• Expedite and serve food and beverages; provide refills and follow up.
• Operate cash register and handle money and change.
• Sell and cash pari-mutuel tickets to patrons.
• Direct patrons to supervisors for ticket questions; resolve issues.

Skills

Customer service

Interpersonal skills

Cash handling

Teamwork

English proficiency

Professional appearance

Stamina

Education

High school diploma or GED

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

SUMMARY:

It is the primary responsibility of the Turf Club Server to provide beverage, food, and bussing services. The Turf Club Server additionally sells and cashes winning pari-mutuel tickets for patrons. Must be outgoing with the ability to engage and entertain guests. All duties are to be performed in accordance with departmental and company policies, practices and procedures.

ESSENTiAL DUTiES & RESPONSiBiLiTiES

• Greets guests in a timely manner and obtains beverage and/or food orders. initiates conversation with guests.
• Expedites food and drink orders for each party quickly and accurately. Serves refills upon request as well as follows up for additional food and beverage requirements.
• Operate cash register: take money and make change, as required.
• Sell pari-mutuel tickets to patrons via a hand-held device.
• Cash pari-mutuel tickets for patrons.
• Directs patrons to supervisory personnel to resolve questions of ticket validity.
• Completes end of shift checkout and paperwork according to preset standards.
• Complete assigned opening and closing side work.
• Claims tips received according to laws governing wage reporting.
• Provides Red Carpet Service to every patron and employee.
• Must work well under pressure, and meet multiple and sometimes competing deadlines.
• Adhere to all corporate and local policies, procedures, and operating guidelines.
• Keeps tables neat and orderly by removing glassware no longer in use.
• Clears and resets tables for next seating.
• Adheres to all responsible alcohol serving requirements as dictated by the state; requests identification from guests ordering alcohol when legal age is questionable.
• Anticipates guest needs when possible.
• Communicates with bartenders and managers regarding guest requests.
• Perform duties in a safe manner; report any potential safety hazards to management staff.
• May be required to answer questions when a manager is not available.
• Must at all times demonstrate ethical and cooperative behavior with guests, co-workers and leadership.
• Performs other duties as may be assigned by department and/or company management.

SUPERViSORY RESPONSiBiLiTiES - This position has no supervisory responsibilities.

BRING US YOUR BEST.

Qualifications To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be a minimum of 19 years of age.
• High school diploma or G.E.D preferred.
• 3 months or more relevant experience or equivalent combination of education and experience required.
• Must qualify for licensing with the New Mexico Racing Commission.
• Must qualify for certification through NMAST.
• Ability to read, write and speak English required.
• Strong customer service and interpersonal skills are required.
• Ability to work as part of a team and to promote cooperative approach between departments.
• Ability to work unsupervised.
• Basic math skill is required, ability to handle cash and accurately make change.
• Maintain a professional, neat and well-groomed appearance adhering to company standards and work varied shifts, which will include weekends and holidays.

PHYSiCAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequent brisk walking, climbing stairs, bending, lifting, stretching, reaching, kneeling, squatting, and standing for long periods of time.
• Walking and/or standing 90% of the time.
• Lifting up to 30 pounds to stack, store or move materials, supplies and equipment.

WORK ENViRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

• While performing the duties of this job, the employee mostly works inside the building.
• The employee is regularly exposed to airborne particles, toxic fumes and/or chemicals.
• The noise level in the work environment is very loud.
• Exposure to bright lighting.
• Exposure to unrestricted second-hand smoke.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment.

Equal Opportunity Employer