Must have Prior UPS Experience with CA Notary & Live Scan

The UPS Store #0318, #6132, #5901; Santa Rosa (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

The UPS Store #0318, #6132, #5901 is seeking a Center Manager to run daily retail operations, open/close, supervise staff, and ensure world-class customer service. You will monitor costs, deliver reports to the franchise owner, and drive improvements to profitability and service levels.

The ideal candidate has post-high school education, at least two years of store operations experience, strong leadership, and solid computer skills including Microsoft Office and Adobe Suites.

Qualifications

• Two years of retail store operations experience.
• Post-high school education or college coursework/degree.
• Strong supervisory/leadership skills.
• Excellent computer/software knowledge.
• Willing to accept full accountability for Center operations.

Responsibilities

• Performs personnel management, including recruiting, training, scheduling, and coaching associates.
• Schedules work assignments and facilitates weekly or monthly staff meetings.
• Monitors, evaluates and maximizes customer service delivery and customer satisfaction.
• Develops and implements the store marketing program.
• Manages Center financials and prepares/provides reporting.
• Manages inventory.
• Reviews daily employee timesheets and submits for payroll processing.
• Oversees Center maintenance, including cleanliness, safety, and organization.
• Performs other duties as assigned.

Skills

Supervisory leadership

Customer service

Communication skills

Team motivation

Listening and leading

Education

Post-high school education

Tools

Microsoft Office

Adobe Suite

Job description

The Center Manager is responsible for the day-to-day operations of this retail location. He or she will open and close the center, manage productivity and ensure the center’s team delivers world-class customer service to all customers, monitor cost control and expenses, and provide weekly and monthly reports to the franchise owner. The Center Manager is ultimately accountable for profit/loss, continuous improvement, service delivery levels, personnel management, and business development.

The ideal candidate has a post high school education (college coursework or a degree), two years of retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to “listen and lead.” He or she must have a dynamic personality and must be able to motivate a team to optimize performance.

RESPONSIBILITIES

• Performs personnel management, which includes recruiting, training, scheduling, and coaching associates
• Schedules work assignments and facilitates weekly or monthly staff meetings
• Monitors, evaluates and maximizes customer service delivery and customer satisfaction
• Develops and implements the store marketing program
• Manages Center financials and prepares/provides reporting
• Manages inventory
• Reviews daily employee timesheets and submits for payroll processing
• Oversees Center maintenance, including cleanliness, safety, and organization
• Performs other duties as assigned

QUALIFICATIONS

• Advanced education degree, coursework, or tech school desired
• Previous store management experience required, including personnel and financial management experience
• P&L experience preferred
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Bona fide management/leadership skills
• Willing to accept full accountability for Center operations