Music School Coordinator

School of Rock; Wake Forest (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

School of Rock Wake Forest is seeking a Studio Coordinator to act as the administrative focal point, delivering outstanding customer service and helping run the school.

Reporting to the General Manager, you will manage scheduling, greet families, lead tours, promote events, and support growth while maintaining a welcoming, safe environment. This on-site role requires 2+ years in front desk or customer service, strong communication, and a passion for music education.

Qualifications

• 2+ years in Front Desk, Reception, or Customer Service.
• Excellent customer service and relationship-building abilities.
• Experience with children and education environments preferred.
• Strong multi-tasking and prioritization skills.
• Professional, adaptable, and solution-oriented.
• Clear written and verbal communication.

Responsibilities

• Support daily operations including opening/closing and attendance monitoring.
• Manage phone and email communications using multiple software platforms.
• Greet students and parents, answer questions, resolve concerns.
• Ensure safety by following conduct and safety policies.
• Lead tours and enroll new students to support growth.
• Assist with marketing and social media presence.
• Support the General Manager with special projects and admin tasks.

Skills

Front Desk Experience

Customer Service

Communication Skills

Child-friendly

Time Management

Team Player

Problem Solving

Tools

Scheduling software

Google Workspace

CRM

Canva

Job description

School of Rock is a growing, passionate community dedicated to enriching lives through performance-based music education. With over 425 schools, and a strong internationally recognized brand, School of Rock is the largest after-school music education provider in the world. We put on shows to teach music! We are looking for a Studio Coordinator to join us at our School of Rock Wake Forest location.

The Studio Coordinator is the administrative focal point for the School of Rock with outstanding customer service skills and the ability to juggle many tasks. Reporting to the General Manager, they assist with running the School and creating an amazing experience for all students, parents and prospective customers.

Roles and Responsibilities

• Support daily operations as needed, including opening and closing the school, monitoring attendance and punctuality, and ensuring a clean, professional school environment
• Handle complex scheduling, and manage phone and email communication for a busy music school, using a variety of software platforms on a daily basis including scheduling software, Google Workspace, CRM, Canva or other design tools
• Create a positive, inclusive environment by delivering top-quality customer service—greeting students and parents, answering questions, and resolving concerns
• Ensure a safe experience for students by overseeing adherence to the School of RockSOR Code of Conduct and safety policies
• Understand and pitch the music program to prospective families, lead school tours, and enroll new students to support school growth
• Assist in the marketing of School of Rock by promoting our events and maintaining our active social media presence, including contributing to content creation
• Provide support to the General Manager by assisting with special projects and handling a variety of administrative responsibilities as required

Skill Requirements

• 2+ years working Front Desk, Reception, and/or Customer Service role
• Excellent customer service and relationship skills – welcoming, outgoing demeanor essential
• Experience and interest in working with children
• Skilled at juggling multiple projects, setting priorities, being a self-starter, and problem-solving
• Ability to be adaptable and flexible under pressure
• Excellent communication skills, both verbal and written
• Good team player who collaborates
• Brings a positive energy and personality to the workplace every day
• Possess a polished demeanor and conducts themselves with a high level of professionalism and integrity
• Knowledge of music and/or the music industry is preferred