Music School General Manager

School of Rock; San Ramon (CA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Employee discounts

Paid time off

Profit sharing

Training & development

Wellness resources

Job summary

School of Rock is seeking a General Manager for our San Ramon location to lead operations, drive enrollment, and enhance student experiences. You’ll manage instructional and administrative teams, coordinate events, and ensure strong customer service and community presence.

You will recruit and onboard staff, promote diversity, and monitor KPIs to improve location profitability while delivering a safe, engaging environment for students and families.

Qualifications

• Minimum 3 years in management, sales, marketing, or a customer-service role.
• Strong customer service and communication skills.
• Experience recruiting and leading staff.
• Proven problem-solving abilities and leadership qualities.
• Ability to collaborate across diverse populations and drive growth.
• Genuine interest in working with children and in music/arts.

Responsibilities

• Provide an exceptional experience for students and parents and maximize enrollment.
• Oversee instructional and administrative staff to deliver quality education.
• Support and manage sales and enrollment activities.
• Plan events to build community and maintain student engagement.
• Deliver top-quality customer service including billing and scheduling.
• Build local partnerships to raise visibility and opportunities.
• Hire, onboard, and train staff to ensure success.
• Promote diversity and inclusion within the school.
• Manage KPIs for educational and business performance.
• Oversee marketing, sales, and promotions to drive student success.
• Ensure safety standards and facilities management.

Skills

3+ years experience in management

Customer service skills

Staff recruiting and management

Excellent communication

Problem-solving

Collaborative across diverse groups

Leadership skills

Detail-oriented and organized

Experience with children

Passion for music and arts

Entrepreneurial spirit

Job description

Job Summary

School of Rock is a growing, passionate community dedicated to enriching lives through performance-based music education. With over 425 schools, and a strong internationally recognized brand, School of Rock is the largest after-school music education provider in the world. We put on shows to teach music! We are looking for a General Manager to join us at our San Ramon location.

Benefits

• Employee discounts
• Paid time off
• Profit sharing
• Training & development
• Wellness resources

Job Summary

School of Rock is a growing, passionate community dedicated to enriching lives through performance-based music education. With over 425 schools, and a strong internationally recognized brand, School of Rock is the largest after-school music education provider in the world. We put on shows to teach music! We are looking for a General Manager to join us at our San Ramon location.

The General Manager runs the show from ACDC to Zappa, creating a safe and cool environment for students to achieve their musical and creative potential. The General Manager is responsible for improving efficiency and increasing location profitability while managing the school’s operations.

Roles and Responsibilities

• Provide an exceptional experience for students and parents, delivering strong engagement and maximizing student enrollment
• Oversee and guide a team of instructional and administrative staff to cultivate a collaborative and supportive work environment while delivering a high quality educational experience
• Supporting and/or managing the school sales and enrollment
• Manage the creation of high-quality events to foster a sense of community, motivate students, and ensure their continued participation.
• Provide top-quality customer service, including billing, schedule management, and clear and timely communication
• Be a Brand Ambassador. Build relationships in the local community, networking with local businesses, service organizations, and other educational institutions, to increase visibility, create performance opportunities, and drive the business.
• Hire and onboard staff members. This includes recruiting and training to ensure they are successful in their roles and contribute to the success of the school.
• Promote Diversity and Inclusion to create a welcoming and respectful environment for all individuals.
• Deliver results through the management of educational and business Key Performance Indicators (KPIs)
• Manage the marketing, sales, and promotions to drive school and student success
• Manage staff and school facilities to ensure a safe experience for all students. This includes maintaining staff compliance with safety standards and following protocols.

Skill Requirements

• 3+ years work experience in management, sales, marketing, or customer service-related role
• Excellent customer service skills
• Strong experience recruiting and managing staff
• Excellent communication skills (written and verbal)
• Proven problem-solving skills
• A collaborator who works well across diverse populations
• Strong work ethic, integrity, and leadership skills
• Detail-oriented with strong organizational skills
• Experience and interest in working with children
• Passion and/or interest in music and the arts
• Entrepreneurial spirit and drive to grow a small business