Music School General Manager: Lead Growth & Community

School of Rock San Ramon; San Ramon (CA); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Employee discounts

Paid time off

Profit sharing

Training & development

Wellness resources

Job summary

School of Rock San Ramon is seeking a General Manager to lead daily operations, drive enrollment, mentor staff, and partner with the local arts community. You will ensure a safe, engaging learning environment and coordinate events that celebrate student achievement.

The role focuses on growing a vibrant school culture, managing sales and administrative processes, and delivering top-notch customer service to families in the San Ramon area.

Qualifications

• 3+ years of management, sales, marketing, or customer service experience.
• Excellent customer service skills.
• Strong experience recruiting and managing staff.
• Excellent written and verbal communication.
• Ability to collaborate across diverse populations.
• Strong work ethic, integrity, and leadership.
• Detail-oriented with strong organizational skills.
• Experience and interest in working with children.
• Passion for music and the arts.
• Entrepreneurial spirit and drive to grow a small business.

Responsibilities

• Provide an exceptional experience for students and parents, delivering strong engagement and maximizing student enrollment
• Oversee and guide a team of instructional and administrative staff to cultivate a collaborative and supportive work environment while delivering a high quality educational experience
• Supporting and/or managing the school sales and enrollment
• Manage the creation of high-quality events to foster a sense of community, motivate students, and ensure their continued participation.
• Provide top-quality customer service, including billing, schedule management, and clear and timely communication
• Be a Brand Ambassador. Build relationships in the local community, networking with local businesses, service organizations, and other educational institutions, to increase visibility, create performance opportunities, and drive the business.
• Hire and onboard staff members. This includes recruiting and training to ensure they are successful in their roles and contribute to the success of the school.
• Promote Diversity and Inclusion to create a welcoming and respectful environment for all individuals.
• Deliver results through the management of educational and business Key Performance Indicators (KPIs)
• Manage the marketing, sales, and promotions to drive school and student success
• Manage staff and school facilities to ensure a safe experience for all students. This includes maintaining staff compliance with safety standards and following protocols.

Skills

Management experience

Customer service

Staff recruitment

Communication

Problem solving

Team collaboration

Leadership

Organizational skills

Experience with children

Music/arts passion

Entrepreneurial mindset

Job description

School of Rock San Ramon is seeking a General Manager to lead daily operations, drive enrollment, mentor staff, and partner with the local arts community. You will ensure a safe, engaging learning environment and coordinate events that celebrate student achievement.

The role focuses on growing a vibrant school culture, managing sales and administrative processes, and delivering top-notch customer service to families in the San Ramon area.