Music School Coordinator

School of Rock; Omaha (NE); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Dental insurance

Employee discounts

Vision insurance

Wellness resources

Job summary

School of Rock in Omaha, NE is seeking a Studio Coordinator to be the administrative focal point, delivering exceptional customer service and managing daily operations from 3-9 pm on weekdays and some Saturdays.

You will handle scheduling, phone/email communications, tours for prospective families, student enrollment support, and assist the General Manager with projects while promoting a welcoming, professional environment.

Qualifications

• Minimum 2 years in front desk, reception or customer service.
• Experience working with children is preferred.
• Strong communication and multitasking abilities.

Responsibilities

• Support daily operations, including opening/closing and attendance monitoring.
• Handle scheduling, phone and email communications for a busy music school.
• Greet students/parents, answer questions, resolve concerns, and oversee safety policies.
• Lead tours, enroll new students, and assist with marketing and events.

Skills

Front Desk

Customer Service

Kids Experience

Multitasking

Communication

Team Player

Professionalism

Music Industry Knowledge

Job description

Benefits:

• Dental insurance
• Employee discounts
• Vision insurance
• Wellness resources

School of Rock is a growing, passionate community dedicated to enriching lives through performance-based music education. With over 425 schools, and a strong internationally recognized brand, School of Rock is the largest after-school music education provider in the world. We put on shows to teach music! We are looking for a Studio Coordinator to join us at our Onaha location.

The Studio Coordinator is the administrative focal point for the School of Rock with outstanding customer service skills and the ability to juggle many tasks. Reporting to the General Manager, they assist with running the School and creating an amazing experience for all students, parents and prospective customers. We are looking for a person who can work 4-6 hours per day Monday through Thursday between 3-9pm and some Saturdays 10am-3pm.

Roles and Responsibilities:

• Support daily operations as needed, including opening and closing the school, monitoring attendance and punctuality, and ensuring a clean, professional school environment
• Handle complex scheduling, and manage phone and email communication for a busy music school, using a variety of software platforms on a daily basis including scheduling software, Google Workspace, CRM, Canva or other design tools
• Create a positive, inclusive environment by delivering top-quality customer service—greeting students and parents, answering questions, and resolving concerns
• Ensure a safe experience for students by overseeing adherence to the School of RockSOR Code of Conduct and safety policies
• Understand and pitch the music program to prospective families, lead school tours, and enroll new students to support school growth
• Assist in the marketing of School of Rock by promoting our events and maintaining our active social media presence, including contributing to content creation
• Provide support to the General Manager by assisting with special projects and handling a variety of administrative responsibilities as required

Skill Requirements:

• 2+ years working Front Desk, Reception, and/or Customer Service role
• Excellent customer service and relationship skills – welcoming, outgoing demeanor essential
• Experience and interest in working with children
• Skilled at juggling multiple projects, setting priorities, being a self-starter, and problem-solving
• Ability to be adaptable and flexible under pressure
• Excellent communication skills, both verbal and written
• Good team player who collaborates
• Brings a positive energy and personality to the workplace every day
• Possess a polished demeanor and conducts themselves with a high level of professionalism and integrity
• Knowledge of music and/or the music industry is preferred