Music School Coordinator

School of Rock Castro Valley; Castro Valley (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Flexible schedule

Opportunity for advancement

Training & development

Job summary

School of Rock Castro Valley is seeking a Studio Coordinator to serve as the administrative hub of the school. You will support daily operations, greet families, schedule lessons, and help run events to create an outstanding student and parent experience.

Reporting to the General Manager, you will handle scheduling, inquiries, tours, and marketing support while maintaining a welcoming environment and ensuring safety, professionalism, and a positive energy across the school.

Qualifications

• 2+ years in front desk, reception or customer service.
• Excellent customer service and relationship skills.
• Experience working with children.
• Able to juggle multiple projects and stay organized.
• Adaptable and flexible under pressure.
• Strong verbal and written communication.
• Polished, professional demeanor.

Responsibilities

• Support daily operations, including opening/closing, attendance tracking, and maintaining a professional environment.
• Handle scheduling and manage phone/email communications across platforms.
• Deliver top-quality customer service to students, parents, and prospective families.
• Ensure safety and adherence to code of conduct policies.
• Lead school tours, promote the music program, and enroll new students.
• Assist in marketing efforts and contribute to content for social media.
• Support the General Manager with special projects and administrative tasks.

Skills

Front Desk

Customer Service

Working with children

Multitasking

Prioritization

Under pressure

Communication skills

Team player

Professionalism

Music knowledge

Job description

Benefits

• Flexible schedule
• Opportunity for advancement
• Training & development

School of Rock is a growing, passionate community dedicated to enriching lives through performance-based music education. With over 425 schools, and a strong internationally recognized brand, School of Rock is the largest after-school music education provider in the world. We put on shows to teach music! We are looking for a Studio Coordinator to join us at our School of Rock Castro Valley location.

The Studio Coordinator is the administrative focal point for the School of Rock with outstanding customer service skills and the ability to juggle many tasks. Reporting to the General Manager, they assist with running the School and creating an amazing experience for all students, parents and prospective customers.

Roles and Responsibilities

• Support daily operations as needed, including opening and closing the school, monitoring attendance and punctuality, and ensuring a clean, professional school environment
• Handle complex scheduling, and manage phone and email communication for a busy music school, using a variety of software platforms on a daily basis including scheduling software, Google Workspace, CRM, Canva or other design tools
• Create a positive, inclusive environment by delivering top-quality customer service—greeting students and parents, answering questions, and resolving concerns
• Ensure a safe experience for students by overseeing adherence to the School of Rock SOR Code of Conduct and safety policies
• Understand and pitch the music program to prospective families, lead school tours, and enroll new students to support school growth
• Assist in the marketing of School of Rock by promoting our events and maintaining our active social media presence, including contributing to content creation
• Provide support to the General Manager by assisting with special projects and handling a variety of administrative responsibilities as required

Skill Requirements

• 2+ years working Front Desk, Reception, and/or Customer Service role
• Excellent customer service and relationship skills – welcoming, outgoing demeanor essential
• Experience and interest in working with children
• Skilled at juggling multiple projects, setting priorities, being a self-starter, and problem-solving
• Ability to be adaptable and flexible under pressure
• Excellent communication skills, both verbal and written
• Good team player who collaborates
• Brings a positive energy and personality to the workplace every day
• Possess a polished demeanor and conducts themselves with a high level of professionalism and integrity
• Knowledge of music and/or the music industry is preferred