Music School Assistant General Manager

School of Rock; Montclair (NJ); Hybrid; USD 40,000 - 55,000; Part time

Benefits offered by this job

401(k) matching

Performance bonus

Paid time off

Training and development

Job summary

School of Rock in Montclair, NJ is searching for a Studio Coordinator who will be the first point of contact, managing daily operations and enhancing the experience for students and parents. This pivotal role requires exemplary customer service skills, leadership, and a passion for music education.

The ideal candidate should possess experience in customer service and marketing, with a polished demeanor and excellent communication abilities. Responsibilities include assisting with scheduling, maintaining facility standards, and overseeing community events.

Qualifications

• 3+ years experience in a relevant customer service, marketing, or sales role.
• Strong leadership and management skills essential.
• Excellent customer service and relationship skills required.

Responsibilities

• Assist with operations while creating a great first impression.
• Motivate staff to provide exceptional instruction.
• Handle communication for a busy music school.
• Maintain a clean and professional facility.
• Deliver top-quality customer service to students and parents.
• Contribute to social media and marketing efforts.

Skills

Customer service experience

Leadership skills

Problem-solving

Excellent communication

Team collaboration

Tools

Google Workspace

CRM software

Canva or other design tools

Job description

Overview

Benefits: 401(k) matching, Bonus based on performance, Paid time off, Training & development

School of Rock is a growing, passionate community dedicated to enriching lives through performance-based music education. We put on shows to teach music!

The Studio Coordinator is a key front-of-house presence. You\'ll often be the first point of contact—creating a strong first impression while managing the fast pace of daily operations.

Reporting to the General Manager, you\'ll assist with running the School, supporting instructors and creating an amazing experience for all students, parents and prospective customers. This role requires availability for select weekdays from 2 PM to 9 PM, and one weekend shift from 10 AM to 6 PM.

Roles and Responsibilities

• Contribute to meeting financial goals by enrolling new students, effectively pitching the music program, merchandising, and managing costs through scheduling and resource efficiency
• Be a leader in a culture of growth and personal development, motivating staff to provide exceptional instruction and professional communication with students and parents
• Support the leadership of the administrative team, handling complex scheduling and managing phone and email communication for a busy music school, using a variety of software platforms on a daily basis including scheduling software, Google Workspace, CRM, Canva or other design tools
• Ensure a safe experience for students by maintaining a clean and professional facility, and overseeing adherence to the School of Rock Code of Conduct and safety policies
• Create a positive, inclusive environment by delivering top-quality customer service—greeting students and parents, answering questions, and resolving concerns
• Help plan, promote, and execute high quality events that build community, celebrate student progress, support our mission of performance-based music education, and motivate students’ continued enrollment
• Support ongoing marketing and communication by contributing content to and maintaining our active social media presence, writing marketing emails and newsletters, and timely follow-up with prospective families

Qualifications

• 3+ years experience in customer service, marketing and/or sales environment
• Strong leadership and management skills: able to motivate and inspire a team
• Strong business acumen, preferably experience assisting in running a business
• Skilled at juggling multiple projects, setting priorities, being a self-starter, and problem-solving
• Good team player who collaborates and brings a positive energy and personality to the workplace every day
• Ability to be adaptable and flexible under pressure
• Excellent customer service and relationship skills – welcoming, outgoing demeanor essential
• Possess a polished demeanor and conducts themselves with a high level of professionalism and integrity with superb communication skills, both verbal and written
• Experience and interest in working with children
• Knowledge of music and/or the music industry is preferred